Operations Manager (Education Industry) – Durban

Recruiter:

Career Circuit

Job Ref:

Operations Manager (..

Date posted:

Thursday, May 12, 2022

Location:

Durban, South Africa

Salary:

Market Related

SUMMARY:
Operations Manager (Education Industry) – Durban

JOB DESCRIPTION:

The Operations Manager is responsible for training delivery and manages the daily operations of training and quality assurance for training programs to ensure effective and efficient operations. The Operations Manager will ensure that policies, procedures, and standards are followed and maintained.

Key Performance Areas and Indicators:

ØManagement:

ØManages the day-to-day functions, efficiency, and deliverables of the Operations Dept.

ØManages Programme Managers to a learner capacity of 1000.

ØManages interdepartmental relationships between the Operations Dept and other Dept’s.

ØEnsures the successful execution of training fulfilment, at all training locations.

ØManaging team performance, developing & ensuring the team remains skilled and motivated.

ØEffectively delegating authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of direct reports.

ØManage proposals including implementation, tracking and relationship management.

ØMonitoring and Support:

ØMonitor and evaluate training programs, processes and workflows for quality and effectiveness and make specific recommendations for improvement of Dept performance.

ØGives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.

ØEnsures Senior Programme Managers stay within their allocated 350-learner capacity at commencement of employment, subject to an increase in the number of learners.

ØEnsures that resources are always available for upcoming projects.

ØEnsures that Snr Programme Managers with 500 learner capacity are allocated 1 resource.

ØProcesses:

ØTo develop and review processes. To ensure process efficiency.

ØTo ensure all changes in operational processes are communicated to the team and all working practices/communications are aligned to the new practices.

ØReporting:

ØTo provide various reports which support general operational activity

ØTo ensure quality data input is monitored and accurate, paying attention to data which will impact on the operation and where appropriate audit the input/outputs.

ØSubmit timely administrative reports in accordance with company procedure requests.

ØThird party relationships:

ØTo act as a liaison with third party suppliers e.g. external facilitators.

ØEstablishing and maintaining effective working relationships with clients and internal stakeholders for successful implementation and maintenance of client programmes.

ØAuditing:

ØTo make regular checks of academic staff/ service providers performance.

ØConduct regular evaluations to identify areas for improvement in program offerings.

ØQuality assessment of client servicing and academic supplier performance.

ØCustomer Service:

ØClient management.

ØEnsure that the team responds to client/learner queries in line with standards set and agreed response times.

ØCompile statistics relating to client service performance and produce a variety of reports to analyse data and identify key areas where improvement is required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Operations Manager â O&M
Location: Durban
Salary:
Our client is seeking an experienced operations manager (O&M) to oversee the performance and delivery of multiple operations & Maintenance sites within the Business Unit. The role will provide leadership to Plant managers and site teams, ensuring operational efficiency, compliance, client satisfaction, and strong financial performance across projects
2 days ago

Retail Operations Manager
Location: Ballito
Salary:
An exciting opportunity has opened for a Retail operations manager for our client based in Ballito, Kwazulu Natal
10 days ago

Operations Manager
Location: Kempton Park
Salary:
11 days ago

National Operations Manager
Location: Durban
Salary:
15 days ago

Regional Operations Manager
Location: Durban
Salary: MR Monthly
Our Client is looking for a Regional operations manager to join their team.
24 days ago

Clothing - Operations Manager
Location: Durban
Salary: 22 000
durban. An excellent opportunity exists for an experienced operations manager to take full responsibility for production, supplier management, profitability, compliance, and on-time delivery across this growing business within the clothing / apparel industry. Solid experience within clothing manufacturing / supplier environment is essential.
3 days ago

National Security Operations Support Manager.
Location: Pietermaritzburg, Kwazulu-natal
Salary: R600 000
Our client in Pietermaritzburg, is seeking a strong candidate with understanding of security procedures, defensive strategies, and investigative techniques.
64 days ago

OPERATIONS AND FREIGHT MANAGER
Location: Durban
Salary:
67 days ago

Operations Manager Durban
Location: Durban
Salary:
operations managerdurban Key Responsibilities:Oversee daily Air Freight, Sea Freight, and Breakbulk Import & Export operations, ensuring smooth and efficient shipment processes.Lead, mentor, and manage the shipping and operations team, maintaining high service standards and fostering strong customer satisfaction.Develop and implement shipping strategies, KPIs, and operational processes to driv...
2 days ago

Operations Branch Manager - Global Logistics
Location: Durban
Salary: R 50 000 – R 65 000 ctc
durban
29 days ago

Operations Manager (Education Industry) – Durban

Similar jobs you might be interested in:

Create a free job alert for Operations Manager (Education Industry) – Durban in Durban

Jobseekers

Recruiter

General