Operations Manager (Education Industry) – Durban

Recruiter:

Career Circuit

Job Ref:

Operations Manager (..

Date posted:

Thursday, May 12, 2022

Location:

Durban, South Africa

Salary:

Market Related

SUMMARY:
Operations Manager (Education Industry) – Durban

JOB DESCRIPTION:

The Operations Manager is responsible for training delivery and manages the daily operations of training and quality assurance for training programs to ensure effective and efficient operations. The Operations Manager will ensure that policies, procedures, and standards are followed and maintained.

Key Performance Areas and Indicators:

ØManagement:

ØManages the day-to-day functions, efficiency, and deliverables of the Operations Dept.

ØManages Programme Managers to a learner capacity of 1000.

ØManages interdepartmental relationships between the Operations Dept and other Dept’s.

ØEnsures the successful execution of training fulfilment, at all training locations.

ØManaging team performance, developing & ensuring the team remains skilled and motivated.

ØEffectively delegating authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of direct reports.

ØManage proposals including implementation, tracking and relationship management.

ØMonitoring and Support:

ØMonitor and evaluate training programs, processes and workflows for quality and effectiveness and make specific recommendations for improvement of Dept performance.

ØGives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.

ØEnsures Senior Programme Managers stay within their allocated 350-learner capacity at commencement of employment, subject to an increase in the number of learners.

ØEnsures that resources are always available for upcoming projects.

ØEnsures that Snr Programme Managers with 500 learner capacity are allocated 1 resource.

ØProcesses:

ØTo develop and review processes. To ensure process efficiency.

ØTo ensure all changes in operational processes are communicated to the team and all working practices/communications are aligned to the new practices.

ØReporting:

ØTo provide various reports which support general operational activity

ØTo ensure quality data input is monitored and accurate, paying attention to data which will impact on the operation and where appropriate audit the input/outputs.

ØSubmit timely administrative reports in accordance with company procedure requests.

ØThird party relationships:

ØTo act as a liaison with third party suppliers e.g. external facilitators.

ØEstablishing and maintaining effective working relationships with clients and internal stakeholders for successful implementation and maintenance of client programmes.

ØAuditing:

ØTo make regular checks of academic staff/ service providers performance.

ØConduct regular evaluations to identify areas for improvement in program offerings.

ØQuality assessment of client servicing and academic supplier performance.

ØCustomer Service:

ØClient management.

ØEnsure that the team responds to client/learner queries in line with standards set and agreed response times.

ØCompile statistics relating to client service performance and produce a variety of reports to analyse data and identify key areas where improvement is required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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