Operations Manager

• Development of marketing material
• Development of budgets for marketing initiatives
• Development membership information material
• Coordinate and participate in promotional activities and trade shows
• Formulate, direct and coordinate marketing activities
• Preparing sales documentation such as proposals, brochures, special offers to clients
• Develop and maintain the brand of the MFSA
• Website administration keep the website updated and monitor the performance of the website
• Social Media updates and development

Public Relations:

• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations
• Communicating with target audiences and managing customer relationships
• Sourcing and securing sponsorship
• Establish and maintain positive perceptions of the organisation
• Compile documentation and submissions to stakeholders
• Identify & maintain relationships with customers & service providers
• Relationship-building with all key stakeholders
• Attending events such as conferences, seminars, receptions and exhibitions

Events:

• Organising events such as conferences, seminars, receptions and exhibitions
• Plan, co-ordinate and manage all events of the organisation at Local, Provincial and assist in International level
• Conduct research to identify new events opportunities for the Association

Member Services:

• Resolves problems & member enquiries related to Industry Customer service
• Member satisfaction Surveys Customer Service
• Attend Member meetings Customer Service
• Share Industry information and insight with members Customer Services
• Communicate with members via telephone, letter and email Customer Service
• Conducting market research such as customer questionnaires and focus groups – with consultant
• Initiate market research studies and analyze their findings – with consultant
• Conduct research on the level of satisfaction with both internal and external stakeholders.

Service Provider & Stakeholder Management:

• Introduce service providers to the association explaining the services and opportunities,. benefits, application procedure to become an associate member
• Consider applications of potential service providers and make recommendation to the CEO
• Forward approved applications to secretary for registration
• Liaise with service providers to optimise the benefits that they can receive from their associate membership.

Governance:

• Develop and take minutes of EXCO, FINCO and Board Meeting
• Develop Agenda of EXCO, FINCO and Board Meeting
• Keep record of all the Directors (CIPC)
• Ensure that all the company details are updated at CIPC.
• Distribute AGM notices in accordance with MOI of the company.
• Keep MOI up to date in accordance with relevant resolutions of the AGM together with the Operations Manager