Operations Manager

SUMMARY:
An international property company that owns and manages a diversified portfolio of over 500 property assets, locally and internationally is looking for an Operations Manager

POSITION INFO:

Job Purpose

Responsible for providing technical and managerial expertise pertaining to the maintenance of the Retail Center. Ensures operational budget management, mechanical or electrical engineering services and management of service providers on site. Ensures reliable and safe continuous operation in accordance with statutory requirements and regulations in the building/equipment under his/her control.

Qualification & Experience

• Diploma or BSc in Property Studies / Building Science/ Facilities Management.
• 3 to 5 years’ Property or Built Environment experience
• Shopping Centre/Retail experience essential
• Demonstrable understanding of Property Management   

Key Responsibilities

• To set and implement planned/preventative/emergency maintenance in conjunction with the Property and Portfolio Managers, as well as disaster and emergency planning
• To ensure that life cycle planning and preventative maintenance plans over a 3, 5 and 10-year period are set for properties under management
• To ensure effective asset control by setting and managing the asset register
• To implement energy saving programs (‘green’ principles), environmental and sustainability methodology in the portfolio
• To prepare and manage the technical budget (Capex and R&M) including forecasts and budget variance reports
• To contribute to the SLA’s for approved service providers in conjunction with the Procurement team
• To ensure that compliance is maintained with building and statutory regulations
• To manage and respond timeously to technical complaints and queries received by clients, and identify trends in complaints
• To manage the relationship with the tenants, including tenant installations and asserting budgetary control
• To conduct inspections, including technical, housekeeping, service contract and take on and take back inspection
• To manage and coordinate staff activities and deliverables, implementing work schedules and effectively using the company performance and development management system
• To manage both “hard” and “soft” services, monitoring the quality of services and deliverables provided by suppliers, ensuring they are within budget by negotiating the advantageous pricing structures, as well as effective utilization of municipal and utility management
• To prepare required technical and financial reports and feedback reports to management on issues

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