Operations Manager – Client Engagement & Scheduling

SUMMARY:
You''ll be the first point of contact for clients, ensuring smooth coordination and upholding the company’s high service standards.

POSITION INFO:

Operations Manager – Client Engagement & Scheduling
Be the engine room of a fast-paced property marketing business
Remote (South Africa) | R47,000–R50,000/month | UK hours | Property & Scheduling Operations

About Our Client
Our client is a growing property marketing company serving London’s top estate agencies with high-quality photography and floor plans. Known for their exceptional service and 24-hour turnaround, they are expanding their operations team to support continued growth and deliver a seamless client experience from booking to delivery.

The Role: Operations Manager – Client Engagement & Scheduling

This is a dynamic, client-facing role at the heart of daily operations. As the Operations Manager, you’ll manage inbound bookings, allocate jobs across a mobile field team, and support real-time problem-solving across London. You''ll be the first point of contact for clients, ensuring smooth coordination and upholding the company’s high service standards.

Key Responsibilities

• Minimum 3 years’ experience in operations, scheduling, or client service roles

• Manage daily diaries and book appointments via phone and email

• Schedule jobs efficiently across a team of photographers and floor plan specialists

• Provide real-time support to field teams, handling delays, access issues, and on-the-day changes

• Handle accurate, same-day invoicing

• Deliver excellent customer service as the main client contact

• Build and maintain strong relationships with estate agents and repeat clients

• Upsell services where appropriate to maximise revenue per booking

• Identify and implement improvements to streamline internal processes

About You

• Minimum 3 years’ experience in a fast-paced operations or customer-facing environment

• Articulate, enthusiastic, and professional phone manner

• Calm under pressure with excellent real-time problem-solving skills

• Highly organised with strong attention to detail

• Confident using Google Workspace and Microsoft Office; CRM or scheduling software experience a plus

• Knowledge of Greater London and UK estate agency workflows is advantageous

• Background in same-day or 24-hour turnaround services, logistics, or field team coordination beneficial