Operations Duty Manager

SUMMARY:
Our client in the Entertainment and Hospitality industry, has an EE opportunity available for an Operations Duty Manager. This position will be based in the Goodwood, Cape Town area.

POSITION INFO:
Requirements:

• 3-Year Hotel School Diploma or equivalent
• Minimum of 5 years’ experience with 3 years management experience in the hospitality / retail industry
• Previous experience in duty management is an advantage
• Must be able to work shifts in line with operational requirements (including weekends and public holidays)
• Proficiency in MS Office Suite; Opera; Micros &
  Revenue Management System
• Knowledge and application of legislation relating
  to Safety, Health and the environment
• Labour & risk legislation knowledge

• Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience
• Compile plans and manage the execution of any new projects and offerings across the complex
• Facilitate and be available to ensure the overall smooth running of large events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas
• Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
• Monitor customer service feedback with regards quality and service across the operation
• Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
• Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
• Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand

NB! This job is now closed. You can apply for other jobs by uploading your CV.