Operations Controller Durban

SUMMARY:
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POSITION INFO:

OPERATIONS CONTROLLER AIR & OCEAN FREIGHT / DURBAN - Our client in DURBAN is looking for an experienced Operations Controller to process shipments for all air and ocean freight imports, compile estimates timeously and provide support in terms of administration and arrange all freight forwarding.

KNOWLEDGE & EXPERIENCE

Must have a Matric Certificate

10 years’ experience in air/ocean freight operations

High level of Computer literacy

Knowledge of all transport modes – Air, Ocean & Road

Strong administrative skills

Sound knowledge of Incoterms 2010

Minimum of 2 years’ experience in Freight Forwarding and Clearing

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SKILLS & ATTRIBUTES

Communication skills

Project Management skills

Ability to work under pressure

Ability to integrate with team members and team environment

Sense of initiative

Time Management

Conceptual, analytical, numeracy

Adaptability

Customer focus

Work Standards

PRINCIPAL ACCOUNTABILITIES

Customer Service

Timely and regular updates to Customer Services and or clients

Ensure all e-mails are answered within 4 hours and all urgent e-mails are actioned before close of business day

Communicate honestly and professionally with all internal and external clients

Any shipment that deviates from the routine (process flow) must be escalated to the supervisor/Manager and if required to the Customer Service individual.

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Financial

Ensure timely and correct payment of charges to shipping lines and service providers

Ensure invoice is done in line with clients agreed tariff and requirements

Ensure invoice is done before cargo is delivered

Scan copies of all invoice and supporting documents to client services and copy to EDOCS

Ensure P&L is printed and verified correct by signing off each one and placing it on the associated file

Ensure WIPS and accruals are checked on invoicing and file status changed to CMP

Process

Quality checks all documents received to verify all is compliant and is in order to proceed

Ensure timely handover of files to Entries Department

Ensure timely process of cargo dues

Ensure timely and correct receipt of delivery release orders

Ensure CTO is processed timely

Notify the Warehouse at least 24 hours prior to the delivery of cargo to the facility

Ensure all milestones are completed in Cargo Wise as to have accurate information available.

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Supplier

Ensure timely and correct instructions given to shipping lines, transporters and third-party suppliers

Ensure containers / cargo is moved without delay

Ensure POD is received within 48 hours of delivery

Estimates / Sales Support

Compile estimates according to client and agent requirements for all transport modes both imports and exports

Request landside and freight charges from agents and service providers worldwide

Ensure that the estimate charges correspond to client rates in Cargo Wise and Forwarding Instructions

Quality check estimate on a continuous basis

Knowledge of Customs Tariffs and Port Charges

Forward estimate to the relevant sales or client services representative to quality check and forward to the client

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Negotiations of rates with 3rd parties

In cases where rates are not on file, application is made to the relevant agent or third-party supplier for the necessary costs

Query Handling

Attend to any estimate or rate queries

Communicate any queries and amendments to all parties involved

Airfreight Operations

Communicate with client services representative and / or origin agents where required with regards to incoming shipments

Receive Pre-alert for incoming shipments

Ensure that files are registered as soon as possible after receiving the pre-alert

Track shipments with carriers

Manage the submission of customs entries for arriving shipments

Attend to any customs query documents or stops as to facilitate a speedy release of cargo

Updating / accrue of carrier and 3rd party charges on Cargo Wise

Invoice shipment within required metric

Ensure all costs and sells are accrued within the correct month and no loss being made

Submit pro-forma claims to the airlines / agents on cargo received damaged / short

Finalise queries on files

Arrange for delivery notes to be sent to transport / warehouse team once cargo is customs cleared

Arrange for correct documentation to be submitted for all stopped cargo

Check on the floor report to ensure all cargo has been dispatched as needed

Check clients account status before cargo is released to ensure CBO funds are received before dispatch

Financial

Arrange payments to third parties

After checking that freight charges are correctly shown on billing do auto-rating

Check that Duty / VAT and entire invoice if correct, then post and print invoice

Check for WIPS and Accruals on “Profit and Loss” tab

Ensure all WIPS and Accruals are done in the right time frame to avoid movement losses

Salary - Market Related

Undertakings – Criminal & Credit Check

Application Process: Online applications will receive preference, alternatively e-mail your CV, Matric Certificate/qualifications & recent head & shoulder photo to: Solutions@workafrica.co.za, using Job Title " OPERATIONS CONTROLLER AIR & OCEAN DBN " as a reference in your application. If you receive no feedback within 3 weeks, please consider your application unsuccessful.

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NB! This job is now closed. You can apply for other jobs by uploading your CV.