SUMMARY:
Systems Operations Consultant -Linux
POSITION INFO:
Role Tasks :
Incident Management support (e.g. feedback to the business of the state of the incidents, escalation by 2nd support if incidents are not solved timely, regularly monitoring of incident tickets).
Problem Management (e.g. creating problem tickets, monitoring problem tickets, support Problem Investigation process).
Change Management (e.g. creating change tickets, executing/management changes, schedule changes according to local CAB, monitoring change tickets)
Parametrisation of ‘off the shelf product’ (e.g. configuration of interfaces and new devices).
System monitoring (e.g. CPU consumption, amount of incident tickets, etc.).
Contact person for local business, Business Relationship Management and external provider.
Support and implement worldwide rollout projects (transfer old system to new one).
Provider management (e.g. monitoring of service level, requirements management).
Minimum Requirements :
Minimum 2-3 years’ experience in Production / manufacturing system operations environment (advantageous).
ITIL process knowledge (mandatory).
Unix Shell scripting experience (advantageous).
Agile experience.
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