Operations Consultant expert 4555F

 

Recruiter:

Open Source (Pty) Ltd

Job Ref:

CPT000633/CW

Date posted:

Thursday, October 7, 2021

Location:

Midrand, South Africa

Salary:

Negotiable


SUMMARY:
Operations Consultant expert 4555F: Permanent position available - Gauteng

POSITION INFO:

Role tasks

  • Action and resolve IM (Incident Management) tickets
  • Action and resolve CIM (Critical Incident Management) tickets as required
  • Raise and lead tasks PM (Problem Management) tickets as identified
  • Action and coordinate CM (Change Management) tasks and tickets as required
  • Assist user departments in drafting system requirement documentation based on business processes
  • Assist user departments in drafting system requirement documentation based on business processes
  • perform daily system handover and start-up tasks to ensure operational readiness of systems
  • ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
  • propose and review system design and evaluate alternatives
  • Develop systems solutions in line with quality and delivery requirements


Generic Technical / Functional skills

  • Deep ITSM knowledge
  • Experience in Operations and structure teams
  • Functional knowledge
  • Understand Processes, deep process knowledge in Company processes
  • ITIL process knowledge and work experience.
  • AGILE Project Management knowledge
  • Quality Management
  • Mentoring
  • Understanding of IT Infrastructure and relations between components.
  • ITPM process knowledge and work experience (advantageous).

 



 

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