Operations Co-ordinator

Responsibilities

Daily

• Daily sales – extracted reports from Point of Sales
• Sales reporting and communication of sales results to restaurants, providing comments and information for analysis
• Managing the store inspection process through follow-up, checking scores, tracking possible dates for future visits
• Managing communication between company and Security contractors
• Planning and liaising with courier companies to ensure that SLA is adhered to

Weekly

• Updated weekly report
• Weekly sales results
• Store inspection results and action plans
• Power Hour results and submission thereof to Head office
• Store closure report from Regional Reports
• Compiling weekly reports from Security companies with any challenges
• Weekly report on damages in stores
• Customer complaints

Monthly

• Monthly Sales reports
• Monthly customer complaints
• Updates reports on KPI performance indicators
• Monthly presentation reports with HODs and Regional Managers
• Ensure the correct submission of invoices

Quarterly

• Coordinating the Quarterly business review presentation with all HODs

• Coordination of functions and general support within the Operations Team and Chief Operations Officer
• Ensuring recognition items are available ( ordering in time)for monthly Manager recognition functions as well as coordinating the handover of these at the function
• Ensuring recognition items are available to the Operations team for handouts at the restaurant level
• Monitoring the bookings for all operations functions
• Assist with the planning of year-end functions and conference
• Follow up and Support all Operations teams in terms of statistics
• Liaising with transport providers in Johannesburg to ensure staff transport is available and reliable
• Supporting restaurants with queries ito Uber Eats Log in details
• Coordinating and resolving any challenges with regards to cash issues
• Acting as Liaison between Head Office departments in respect of communication and Chief Operations Officer.
• Providing Head Office departments (Training, Operations, IT) with any information needed via Chief Operations Officer
• Provide support to the Operations Officer in the maintenance and distribution of value-added reporting
• Office Management
• Managing cleaning and garden personnel to ensure office cleanliness
• Managing the office alarm system

Requirements

• Business Diploma
• 5 years of experience in the Medical / Property Industries
• Strong reporting background
• Solid knowledge of MS Office with Advanced Excel skills, i.e. Pivot tables, V Lookup
• To conduct all responsibilities/actions in a professional manner
• Organized, responsible & disciplined
• Driven, proactive, dedicated
• Sense of urgency, team player, attention to detail

• Integrity – to be impartial and ethical
• Responsive – to react to problems and changing circumstances
• Effective – to delegate maintenance effectively while keeping the money factor in mind
• Adaptable and pressure resilient – maintain effectiveness when priorities change and new tasks are encountered
• Problem-solving and decision-making – secure relevant information and identifies key issues
• Focused and consistent
• Excellent communication skills, both written and verbal
• Ability to balance numerous tasks at the same time
• Detailed orientated, with excellent administration skills in order to be able to accurately delegate, follow up and review maintenance of all stores
• Self-control – To stay focused on getting to the root of a problem even when maintenance is wrongly communicated, or wrongly explained
• Own car
• Only SA Citizens will be considered