Operations Automotive Specialist

SUMMARY:
Operations Automotive Specialist

POSITION INFO:

Operations Automation Specialist

Our Company is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With our Company, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.
Job Definition
Reporting to the Operations (Process Control) Manager, the incumbent is to administer, build and monitor existing and new job automation for the organization and complete monthly customer service projects according to instructions within established SLA timeframes for multiple customers. 
Key Responsibilities:
Work with enterprise level orchestration tools to improve job automation
Maintain and manage automation tools (MoveIt!, Jams, Activebatch and other job scheduling software)
Lead and provide technical guidance to the Company''s operations teams
Perform analysis on operations trends, case reports, and exception reports.
Establish baselines and develop action plans for problem resolution.
Review work orders to determine job specifications and operational requirements as it relates to automation
Evaluate and recommend software tools
Create prototype and template software modules to improve operational efficiency. 
Build, test and activate new jobs into production
Participate in building a “Center of Excellence” to standardize best practices in job configuration and execution
Act as project manager for internal technical improvement projects
Education & Technical Qualifications
Experience in enterprise orchestration (job scheduling) tools (preferably MoveIt!, JAMS, Activebatch)
Experience developing and maintaining software with scripting languages like PowerShell and VBScript
Experience evaluating and implementing operations software packages
Experience managing/manipulating data using Microsoft SQLServer
Experience with document processing and delivery is an asset
Experience in promotion between QA, UAT and Production environments is an asset
Experience working in the financial industry (high accuracy environment) is an asset
Post-secondary degree or College Diploma in Computer Science or equivalent work experience is required.
Work experience in enterprise level job scheduling tools
Demonstrated work experience in developing and optimizing workflows
Work experience as an Analyst in an IT production environment
Strong commitment to quality and customer service.
Review work orders to determine job specifications and operational requirements
Working Conditions
Overtime/weekend work may be required
Ability to work in a high pressure, deadline oriented

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