Operational Consultant Queries and Settlement

Recruiter:

MHCM (Pty) Ltd

Job Ref:

004

Date posted:

Wednesday, September 22, 2021

Location:

Johannesburg, South Africa

Salary:

R135.00 - R145.00 per hour

SUMMARY:
6 Month Contract Start Date: ASAP

POSITION INFO:

Key accountabilities and decision ownership
• A multi-skilled resource who will be able to resolve queries which are escalated from the client 1st line support including reconciliation and settlement queries as it pertains client account on the app

• Act as support to the Senior Specialist client Operations
• Resolve queries as it pertains to moving money in an out of the client account with a specific focus on EFT’s
• Resolve cash out queries at retailers and client agents
• Perform refunds of transactions incorrectly processed against the client account Core competencies, knowledge and experience
• Banking account reconciliation Skills
• Administrative Skills
• Problem Solving Skills
• Analytical Skills
• Financial skills
• Excellent interpersonal skills
• Proactive and driven
• People management
• Communication skills

Matric
At least 3 to 5 years prior experience within a bank’s transactional (cheque) account back office
Key performance indicators:
• Resolve a minimum of 90% of all queries accurately within the agreed SLA period
• Commence investigation of all escalated tickets from 1st line support or other areas within the VPS within 1 hour or receipt
• Provide final feedback to 1st line support and / customers in a structured and comprehensive manner to avoid 2nd escalations
• Accurately capture and perform refunds as and when required Direct reports:
None

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