Onboarding Specialist

SUMMARY:
Cape Town Central, Gardens

POSITION INFO:

Onboarding Specialist - Partner Success
Location: Cape Town Central, Gardens 

Salary: R25,000 - R31,000 per month
Industry: SaaS / Beauty & Wellness Tech

Working hours:

10 am-7 pm SAST - Fall hours (e.g., October-March)

11 am - 8 pm SAST - Autumn hours (e.g,. March- October)

About the Role

We are seeking two energetic, people-focused Onboarding Specialists - Partner Success to join a dynamic Commercial Activation team supporting the UK and Ireland markets. In this role, you''ll be responsible for delivering an exceptional onboarding journey to new salon and wellness partners, ensuring they experience the full value of our salon software platform.

You''ll train, activate, and nurture new clients during their first 12 months, guiding them to successfully digitise their businesses and become confident advocates for the platform.

This role is perfect for someone who''s a natural communicator, tech-savvy, thrives in fast-paced environments, and is excited by the opportunity to be part of a team revolutionising the beauty and wellness industry.

What You''ll Be Doing

• Onboarding & Training: Lead virtual training and onboarding sessions with new partners, helping them adopt and integrate our SaaS tools into their operations.

• Partner Engagement: Educate salon teams on digitising their businesses, driving client adoption and usage of our booking software.

• Product Coaching: Guide partners through features and best practices, helping them understand how to fully utilise the technology to improve their operations.

• Client Retention: Ensure that salons leave the onboarding phase as active, engaged usersminimising churn risk through consistent check-ins and support.

• Problem Solving: Identify pain points and blockers early, providing proactive solutions to set the partner up for long-term success.

• Cross-functional Collaboration: Work closely with Sales, Marketing, and Product teams to ensure seamless transitions and implement partner feedback.

• Performance Monitoring: Track onboarding progress and software adoption using Salesforce, Google Sheets, and internal reporting tools.

What Were Looking For

• Experience: 2+ years in Account Management, Partner Activation, or Onboarding, ideally within SaaS, digital platforms, or the beauty tech sector.

• Communication Skills: Confident hosting video calls and training sessions, with the ability to explain complex concepts in a simple, engaging way.

• Tech Fluency: Comfortable working with Salesforce CRM, Slack, Google Docs & Sheets, and the MS Office Suite.

• Problem Solver: Adept at identifying issues and turning feedback into actionable insights to improve the partner experience.

• Customer-Centric: Able to adapt your communication style to suit different training needs and build rapport quickly.

• Organised & Target-Driven: Proven track record of meeting performance KPIs while juggling multiple clients and onboarding pipelines.

• Team Player: Motivated by collective success and able to collaborate across departments.

Nice-to-Haves

• Experience in the hair, beauty, wellness, or personal care industry

• Background in working with UK-based clients or international markets

• Familiarity with e-commerce platforms or digital transformation tools

Why Join?

• Be part of a fast-growing, international team that''s transforming how the beauty and wellness industry works

• Work hybrid from Cape Town while supporting an innovative UK market

• Gain exposure to world-class SaaS tools and partner onboarding systems

• Enjoy a collaborative culture that values autonomy, input, and continuous growth