The Office 365 Platform Lead will form part of the End User Platform Services (EUPS) team, consisting of an End User Device Management division and a Collaboration Division. You will be responsible for this division and will set direction for the End User Collaboration services within the business
In this role, you will be responsible for the Strategy, Governance, User Experience, Licensing, Administrative and Support processes for Collaboration Services, using primarily the Office 365 toolset deployed within the business.
The role will set the approach to the relevant Microsoft – and other collaboration and productivity toolsets.
Cape Town based, permanent opportunity
ROLE RESPONSIBILITIES
Own, implement and drive the ongoing adoption and optimization of the Office 365 and Collaboration strategy, in support of the Digital Experience at Work strategic theme.
Own and maintain Office 365 and general Collaboration Governance, including Policies, Principles, Standards, Processes and Procedures and Guidelines for all the relevant Collaboration products deployed within the business
Own and maintain the Office 365 “User experience”, working closely with the Change Management team, through a dedicated internal site containing user guides, training material, FAQs, “What’s new” and more), as well as support groups and various other ways to drive the ongoing adoption and optimal use of the Office 365 product suite, as well as related products.
Own and manage the overall budget, expenses and recovery models for the related Collaboration products, including the Office 365 licenses and more, working closely with the Commercial Manager and financial divisions within the business unit.
Own and maintain the License management for all Microsoft products, including advising business on appropriate use of licenses, managing the relationship with Microsoft and the business vendor (reseller), working closely with the License Administration team.
Responsible for optimizing administrative and support processes, automate requests and implement preventative maintenance processes, to ensure optimized performance and usage for all staff. Work closely with the End User Support and Service Management teams, as well as supporting vendors, to align processes and ensure appropriate training and awareness programs are implemented.
Manage teams responsible for Exchange and other Messaging related products (SMS, Electronic fax, …), SharePoint, Teams and a growing number of Teams-related applications, OneDrive for Business, Yammer and other Collaboration products (such as electronic White Board, etc. products).
Drive ongoing migration from remaining On-premise infrastructure to cloud-based services.
QUALIFICATIONS AND EXPERIENCE
- Matric
- Relevant IT degree or diploma
- A minimum of 5 years Microsoft Office 365 Experience
- Relevant Microsoft Cloud/Azure and Office 365 certifications
- ITIL understanding
EXPERIENCE
- Creating and maintaining Governance documentation
- Strategy formulation
- Create and maintain 3y technical roadmap for End User Collaboration environment in alignment with budget and business requirements
- Driving innovative improvements and usage of the toolset, especially given Work-from-Anywhere scenarios.
- Working with multiple business units and/or clients, understanding and setting priorities.
- Presenting to senior management
- Identify opportunities to create competitive advantage for the business through innovative and effective application and enablement of technology or process changes.
- Construction of infrastructure and services business cases and benefits calculations.
- Rationalization and standardization of vendors and products.
- Reporting and management of operational risks relevant to your area of responsibility.
- Translating IT concepts into business terms and vice versa
- Ability to constructively interact with technical and non-technical parties and vendors
- Facilitation of meetings and workshops
- Presentation and communication skills
- Driving RFP, RFQ and RFI processes for selection of products and services
- Technical lead role on Collaboration projects
TECHNOLOGIES
- Microsoft 365 suite of products
- Microsoft Power Platform
- Understanding of Teams-based apps and integration capabilities
- Other Collaboration applications, such as Miro (white-boarding app), etc.
- Microsoft Azure and Active Directory
- Related Security technologies
- DocAve, ShareGate and other content migration technologies
- Infrastructure optimization
- Good understanding of cloud computing and services
