OPERATIONS MANAGER (HYGIENE)

SUMMARY:
The Operations Manager will report to the General Manager.

POSITION INFO:

Purpose of the Job: 

The Operations Manager will report to the General Manager and serve as a member of the Senior Management Team. The primary responsibility of the Operations Manager is to ensure organizational effectiveness by providing leadership for the Organization’s Hygiene/Cleaning Operational functions.

KEY RESPONSIBILITIES:

• Ability to balance the budget and save on soft costs
• Ability to draft and extract reports key areas of responsibility
• Develop training programs to address training needs
• Audits and Inspections
• Industrial relations support
• Ability to work independently and manage high value portfolio
• Focus on building rapport with customers
• Experience in managing a large workforce
• Conducting surveys to ensure customers are satisfied with their products and services
• Identify and conclude upsell opportunities within customer base
• Independently manage new client on-boarding and existing client off-boarding
• Monitoring site performance against service level agreements and flagging potential issues
• Liaising with internal departments
• Manage wages within allocated portfolio to ensure accuracy and timely processing
• Manage wage, hygiene and rental costs to ensure profitability per site allocated
• Ensure compliance to Health and Safety requirements for all sites
• Assist with management and control of Debtors accounts

MINIMUM REQUIREMENTS:

• Matric Certified
• Branch Management experience with a minimum of 5 years hygiene/rental experience
• Solid Computer Proficiency
• Driver’s License Code 08 and own reliable vehicle
• Experience in highly commercial and sensitive markets is compulsory
• Diploma in Business Management would be an advantage
• Knowledge of the Hygiene Industry regulations including Operational and Client requirements
• Understanding of Profit and Loss including knowledge of Income Statements

COMPETENCIES:

• Excellent People Management skills
• Proven negotiation and influencing skills
• Knowledge of South African and industry-specific laws
• Strong problem solving and analytical skills
• Basic knowledge of Health and Safety Act of 1993
• Excellent verbal and written communication skills
• Demonstrated commitment to high ethical standards within a diverse workplace
• Strong commitment to service and quality standards as well as Client Satisfaction
• Demonstrated leadership and vision in managing staff groups and major projects
• Demonstrated experience in coaching, motivating, developing and leading a professional Team
• Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously

NB! This job is now closed. You can apply for other jobs by uploading your CV.