SUMMARY:
-
POSITION INFO:
OPERATIONS CONTROLLER AIR & OCEAN FREIGHT / EAST LONDON - Our client in East London is looking for an experienced Operations Controller to process shipments for all air and ocean freight imports, compile estimates timeously and provide support in terms of administration and arrange all freight forwarding.
KNOWLEDGE & EXPERIENCE
Must have a Matric Certificate
10 years’ experience in air/ocean freight operations
High level of Computer literacy
Knowledge of all transport modes – Air, Ocean & Road
Strong administrative skills
Sound knowledge of Incoterms 2010
Minimum of 2 years’ experience in Freight Forwarding and Clearing
SKILLS & ATTRIBUTES
Communication skills
Project Management skills
Ability to work under pressure
Ability to integrate with team members and team environment
Sense of initiative
Time Management
Conceptual, analytical, numeracy
Adaptability
Customer focus
Work Standards
PRINCIPAL ACCOUNTABILITIES
Customer Service
Timely and regular updates to Customer Services and or clients
Ensure all e-mails are answered within 4 hours and all urgent e-mails are actioned before close of business day
Communicate honestly and professionally with all internal and external clients
Any shipment that deviates from the routine (process flow) must be escalated to the supervisor/Manager and if required to the Customer Service individual.
Financial
Ensure timely and correct payment of charges to shipping lines and service providers
Ensure invoice is done in line with clients agreed tariff and requirements
Ensure invoice is done before cargo is delivered
Scan copies of all invoice and supporting documents to client services and copy to EDOCS
Ensure P&L is printed and verified correct by signing off each one and placing it on the associated file
Ensure WIPS and accruals are checked on invoicing and file status changed to CMP
Process
Quality checks all documents received to verify all is compliant and is in order to proceed
Ensure timely handover of files to Entries Department
Ensure timely process of cargo dues
Ensure timely and correct receipt of delivery release orders
Ensure CTO is processed timely
Notify the Warehouse at least 24 hours prior to the delivery of cargo to the facility
Ensure all milestones are completed in Cargo Wise as to have accurate information available.
Supplier
Ensure timely and correct instructions given to shipping lines, transporters and third-party suppliers
Ensure containers / cargo is moved without delay
Ensure POD is received within 48 hours of delivery
Estimates / Sales Support
Compile estimates according to client and agent requirements for all transport modes both imports and exports
Request landside and freight charges from agents and service providers worldwide
Ensure that the estimate charges correspond to client rates in Cargo Wise and Forwarding Instructions
Quality check estimate on a continuous basis
Knowledge of Customs Tariffs and Port Charges
Forward estimate to the relevant sales or client services representative to quality check and forward to the client
Negotiations of rates with 3rd parties
In cases where rates are not on file, application is made to the relevant agent or third-party supplier for the necessary costs
Query Handling
Attend to any estimate or rate queries
Communicate any queries and amendments to all parties involved
Airfreight Operations
Communicate with client services representative and / or origin agents where required with regards to incoming shipments
Receive Pre-alert for incoming shipments
Ensure that files are registered as soon as possible after receiving the pre-alert
Track shipments with carriers
Manage the submission of customs entries for arriving shipments
Attend to any customs query documents or stops as to facilitate a speedy release of cargo
Updating / accrue of carrier and 3rd party charges on Cargo Wise
Invoice shipment within required metric
Ensure all costs and sells are accrued within the correct month and no loss being made
Submit pro-forma claims to the airlines / agents on cargo received damaged / short
Finalise queries on files
Arrange for delivery notes to be sent to transport / warehouse team once cargo is customs cleared
Arrange for correct documentation to be submitted for all stopped cargo
Check on the floor report to ensure all cargo has been dispatched as needed
Check clients account status before cargo is released to ensure CBO funds are received before dispatch
Financial
Arrange payments to third parties
After checking that freight charges are correctly shown on billing do auto-rating
Check that Duty / VAT and entire invoice if correct, then post and print invoice
Check for WIPS and Accruals on “Profit and Loss†tab
Ensure all WIPS and Accruals are done in the right time frame to avoid movement losses
Salary - Market Related
Undertakings – Criminal & Credit Check
Application Process: Online applications will receive preference, alternatively e-mail your CV, Matric Certificate/qualifications & recent head & shoulder photo to: Solutions@workafrica.co.za, using Job Title " OPERATIONS CONTROLLER AIR & OCEAN EL " as a reference in your application. If you receive no feedback within 3 weeks, please consider your application unsuccessful.
NB! This job is now closed. You can apply for other jobs by uploading your CV.