Nurse Clinical Advisor – Johannesburg Gauteng
Salary: Market Related
Purpose of Position:
Complement Recruitment are recruiting for a Nurse Clinical Advisor for a permanent position in Sandton, Johanensburg, Gauteng. This is a call-centre based nurse delivering care and clinical support and advice through virtual consultations with consumers over the phone, and in the near future, in person as well. Motivated, committed, and collaborative individual who is inspired by working together within a call team for improved consumer outcomes.
Apply Directly for this Job by clicking here - Minimum Requirements:
We are looking for a consumer-centric nurse who enjoys working in a call centre environment
- Registered Nurse with a Bachelor’s Degree
- Working experience in medical trainings – in pharma, healthcare, or medical devices – is advantageous
- Must permanently reside in or near Johannesburg
- Computer Literate
- Passionate about customer service, educating the consumers and customer satisfaction
Skills And Knowledge:
ü Strong passion for making life easier for people with intimate healthcare needs
ü Strong alignment with company Vision, Mission and values
ü Strong interpersonal skills and ability to interact with different cultures in South Africa
ü Team player with a strong “customer/service” orientation
ü Structured with strong attention to detail
ü Impactful and persuasive communication
ü Must be self-driven and self-motivated
Duties:
- Conduct virtual consultation for clinical recommendations
- Provide services as required at the office-based clinic
- Provide education on ostomy and continence products, and care routines to current and potential users
- Refer face-to-face consultations to company nurses
- Support case management with renewal of scripts and updated PMB forms
- Provide marketing team with relevant insights learned from consumer interactions
- Review clinical competencies of the consumer team and support upskilling accordingly
- Define escalation protocols and other key tools for improved value proposition to users
Find Us on Social Media
Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.
