Network Wireless Specialist

SUMMARY:
Looking for a level 2 Network Wireless technician with strong knowledge & experience in Networking, MikroTik Routing, Domains, Virtualization & VOIP Provisioning for an ISP Provider in Silverlakes, Pretoria East

POSITION INFO:

MUST HAVE DRIVERS LICENCE & OWN VEHICLE

FLUENT IN AFRIKAANS

Skills, Qualifications and General Requirements:

• Grade 12 qualification.
• Valid driver’s license with own transport.

• Fluent in both Afrikaans and English

• CompTIA A+, N+, CCNA, CCNP, Mikrotik certifications preferred.
• Knowledge of domains, DNS and cPanel is required.
• At least 2–4 years’ experience in a Level 2 Support role,  ISP, NOC, or Helpdesk environments
• A strong understanding of general IT and networking principles is essential.
• Excellent communication and interpersonal skills.
• Mikrotik (RouterOS) PPPoE, VPNs, VLANs, QoS, routing

•Virtualization (Proxmox), and VoIP provisioning (3CX/PortaOne).

• Experience using tools such as PRTG, Zabbix, and Site24x7 (Beneficial)

Responsibilities:

• Manage client communication through phone, WhatsApp, email, and CRM systems.
• Follow up with clients and provide regular feedback.
• Assist with client onboarding processes.
• Create, transfer, and manage domain registrations.
• Provide ongoing support and maintenance for both internal and external clients.
• Offer Level-2 support for fiber, wireless, and satellite networks and escalate when necessary.
• Provide remote troubleshooting and resolve client queries.
• Monitor and handle network outages immediately using tools such as PRTG, Zabbix, and Site24x7.
• Maintain daily communication with clients to ensure friendly and effective customer service.
• Configuration and support of Mikrotik RouterOS (PPPoE, VPNs, VLANs, QoS, routing).
• Support VoIP (3CX/PortaOne), DNS records, shared hosting (cPanel/WHM), and MS365 services.
• Document recurring problems and solutions to improve support efficiency.