Network Operations Center (NOC) Engineer JB801

SUMMARY:
Network Operations Center (NOC) Engineer JB801 Johannesburg South R18 000 - R20 000 per month

POSITION INFO:

Network Operations Center (NOC) Engineer JB801

Johannesburg South

R18 000 – R20 000 per month

Benefits:

Benefits include group medical Aid, paid vacation, holidays, personal & sick time, and training reimbursement.

Seeking a highly skilled NOC engineer with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging network computing issues and is accustomed to leveraging technical training opportunities to improve their skills.

Responsible for maintaining user uptime and improving their computing experiences through proactive remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include identifying hardware, network and service problems and working within a structured problem management and resolution process to remediate them within established SLAs and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting, and troubleshooting customer network and computing issues to resolution and maintaining customer satisfaction.

Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote network environment support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.

Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing, and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

Educational Requirements:

Minimum three years NOC experience

Microsoft Certified Professional status

Excellent knowledge of our supported software and technologies

Strong interpersonal skills required to effectively communicate with users and vendors

Passion for teamwork, continuing education, problem solving and exceptional customer service

Must be well spoken, outgoing, organized, detailed-orientated, dependable, and flexible

Experience with HP, Cisco and Citrix technologies a plus

Valid driver''s license and proof of insurance

Background check and drug screen may be required

Reliable transportation

This Position Entails:

Troubleshooting network, equipment, and service-related problems with remote control technologies

Analyzing remote monitoring reports to identify capacity and performance issues and remediate them

Accurate documentation of all activities conducted

The ability to manage, maintain, troubleshoot, and support our users’ networks, equipment, software, and services

The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

Professional and articulate

Interpersonally adept

Technically proficient

A relationship builder

A problem solver

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