Network Operations Center (NOC) Engineer (HEC2227)

SUMMARY:
Network Operations Center (NOC) Engineer (HEC2227)

POSITION INFO:

Network Operations Center (NOC) Engineer (HEC2227)
Oakdene
R18 000 – R20 000 per month
 
Benefits:
Benefits include group medical Aid, paid vacation, holidays, personal & sick time, and training reimbursement.
 
Seeking a highly skilled NOC engineer with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging network computing issues and is accustomed to leveraging technical training opportunities to improve their skills.
 
Responsible for maintaining user uptime and improving their computing experiences through proactive remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
 
This position will include identifying hardware, network and service problems and working within a structured problem management and resolution process to remediate them within established SLAs and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting, and troubleshooting customer network and computing issues to resolution and maintaining customer satisfaction.
 
Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote network environment support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
 
Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing, and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.
 
Educational Requirements:
Minimum three years NOC experience
Microsoft Certified Professional status
Excellent knowledge of our supported software and technologies
Strong interpersonal skills required to effectively communicate with users and vendors
Passion for teamwork, continuing education, problem solving and exceptional customer service
Must be well spoken, outgoing, organized, detailed-orientated, dependable, and flexible
Experience with HP, Cisco and Citrix technologies a plus
Valid driver''s license and proof of insurance
Background check and drug screen may be required
Reliable transportation
 
  
This Position Entails:
Troubleshooting network, equipment, and service-related problems with remote control technologies
Analyzing remote monitoring reports to identify capacity and performance issues and remediate them
Accurate documentation of all activities conducted
The ability to manage, maintain, troubleshoot, and support our users’ networks, equipment, software, and services
The ability to learn quickly and adapt to changing requirements
 
The Successful Candidate must be:
Professional and articulate
Interpersonally adept
Technically proficient
A relationship builder
A problem solver

Closing Date for applications: 18 June 2021

To apply for this position: Send MS Word format CV to <--------Please upload your CV here-------- and use CHE2227 in the subject line

If your application does not receive a reply of any kind within fourteen days of your submission, please consider your application as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.