Network Administrator

SUMMARY:
Ulwembu Business Services is a black owned management consulting and information and communications technology (ICT) services company that facilitates the transformation of private and public enterprises to optimised, digitised organisations.

POSITION INFO:

Job Description: Network Administrator

Description

The Network Administrator’s role is to ensure the stability and integrity of voice, WiFi, data, video, and network services. The Network Administrator will participate in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training.

Position Requirements

Responsibilities

• Fully support, configure, maintain and upgrade corporate customer’s networks and in-house servers
• Manage timely resolution of all critical and/or complex problems meeting SLA requirements
• Participate in a 24x7 on-call rotation
• Configure and install various network devices and services
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Continuously monitor network performance and ensure system availability and reliability
• Monitor network resource utilization, trending, and capacity planning
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Define network policies and procedures
• Specify system requirements and design solutions

Requirements

• Good understanding of TCP/IP networking and VLANs
• Proven experience in a network administrator role
• Hands on experience in networking, routing and switching
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure networking hardware
• Familiarity with backup and recovery software and methodologies
• Great at organising, prioritising and multitasking
• Huawei (HCNA), and Cisco (CCNA) Knowledge and Certification. Ruckus knowledge advantageous
• IT Diploma or related field certification

Measuring the performance of a Network Administrator

It is important to measure both the effectiveness and the efficiency of the role of the IP Network Engineer.

• SLA compliance
• Reduce network Total Cost of Ownership (TCO) by minimizing downtime and increasing productivity, reducing overlap or duplication of tools
• Decrease in Mean Time to Repair/Restore (MTTR) by providing intelligent business management processes, thus improving network availability and reliability
• Evaluate and recommend different network related hardware, software, and services to be supported as “standard components” that will be utilized in support of infrastructure builds.
• Be part of implementing proof of technology and participate in joint lab and solution development with technology partners.
• Ensure compliance with infrastructure design methodologies during project work with both the National Service Delivery and all UBS Project Teams.
• Knowledge-article contribution
• Issues resolved per shift
• Escalation rate
• User satisfaction score

Network Administrator interactions with other service management process areas

• National Service Desk Manager
• National Incident Manager
• National Configuration Management
• Capacity Management
• UBS Internal and Client Project Delivery Teams
• Major Incident Management
• Service Validation and Testing

Reporting Line

This role will report to Manager: `National NOC Manager.            

Send your applications to: <--------Please upload your CV here--------

Closing date: 16 July 2021 before 4:30pm

should you not hear back from the Ulwembu HR team within 30 days then please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.