National Supplier Returns Manager (JHB)

SUMMARY:

Major Retailer seeks unbelievably efficient and organised Leader to oversee the Returning of Stock to the Supplier for Credit or Removal of Orders due to replenishment. 

POSITION INFO:

·        Ensuring returned/damaged stock is processed and sent back to Suppliers and sellers within agreed SLA’s
·        Cycle counting, management of inventory and location management of stock
·        Escalation points for RFC/RO queries from various functions within the business
·        Management of the RFC/RO teams
·        Process and operational improvements within the return to supplier function
·        Understanding of sales and the impact thereof on business performance
·        Strategic reviews of departmental KPIs and SLAs 
·        Daily/weekly/monthly commercial reporting management 
·        Liaise with and work with 2 Distribution centres 
·        Responsible for processes and operations of 2 RFC/RO teams (CPT & JHB)
·        Optimizing all workflow activities within Returns for credit and removal orders.
·        Collaborate with line manager to identify staff training and development needs for improved performance 
·        Tracks employee progress and assists in analysing training program effectiveness
·        Assist in the coaching of staff towards meeting and exceeding performance expectations for quantity, quality, timeliness, and efficiency
·        Demonstrate, train and enforce Operational “Best Practices”
·        Assist supervisors and management staff with people development.
·        Identify areas that need the most improvement and report to supervisor for quality and performance enhancement
Requirements
·        Degree/Diploma in Supply Chain
·        Previous experience in High Volume Retail environments
·        Investigate any bottlenecks in the system and improvements
·        Ability to manage the Outbound facets of the company, transport and routes back to suppliers
·        Strong Mathematical and Numeracy
·        Oversea Pickers, Reach Truck Drivers, Administrators, Couriers
WMS System knowledge and DC Inventory experience, the movement of Stock

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