National Head: Call Centre Digital Sales (JB524)

SUMMARY:
National Head: Call Centre Digital Sales (JB524) Pinetown, Durban Highly Negotiable (Snr salar

POSITION INFO:

National Head: Call Centre Digital Sales (JB524)

Pinetown, Durban

Highly Negotiable (Snr salary) plus commission

The National Head: Digital Sales will be responsible for leading the team of call centre sales representatives to better performance and improve sales and service quality.

Educational Requirements:

Grade 12

Relevant tertiary qualification

Strong sales background within a call centre environment

Ability to multitask and remain calm under pressure, especially during peak hours and intense situations

Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills

Knowledge of management principles

Strong coaching and leadership skills, ability to motivate employees

Decisiveness and attention to detail

Proficiency with necessary technology, including computers, software applications and phone systems

Duties and Responsibilities:

Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products

Ensure staff members are achieving set targets and taking corrective action

Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated

Maximize efficiency and customer satisfaction

Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes

Exceptional communication, interpersonal and customer service skills

Hire, train, prepare and motivate staff members to provide excellent service

Set objectives and analyze call centre metrics

Ensure call centre sales staff meet targets and provide reliable, efficient support to customers

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