NOC (network operations centre)/ Call Centre support

SUMMARY:
My client in the IT Industry, is looking for a NOC (network operations centre)/Call Centre support member to join their team in Port Elizabeth.

POSITION INFO:

Requirements:

• Relevant IT Qualification advantageous.
• 1yr or more Support experience
• Routing and switching knowledge advantageous.
• Microsoft OS Experience essential
• Office 365 experience advantageous

Key Performance Indicators:

• Provide 1^st Line Support.
• Customer interaction.
• Update management on progress.
• Update internal systems with all work carried out.
• Update call administrators on progress.
• Submit paperwork for month end. Logbooks, hours worked on systems and confirm all is correct.

Salary R10 000 per month.

NB! This job is now closed. You can apply for other jobs by uploading your CV.