NOC Engineer

NOC Engineer

Applications are invited for the above-mentioned position to be based in Stellenbosch.

This person will report to the IP Core Engineers.

Key Performance Areas would include, but are not limited to:

Technical

• Manage, maintain and ensure the accuracy of the companies Monitoring Systems (These report on the status and performance of the companies IP Core and, ISP Services).
• Fault handling and escalation (identifying and responding to faults on the companies IP Core and
• Transmission network, liaising with NOC engineers when necessary and handling escalation through to resolution).
• Provisioning (IP assignment, Core and Transmission Network configuration).
• Implementation and reporting of Scheduled and approved changes, where necessary escalate failed changes to IP Core engineers.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in networking and the relevant systems particularly those specific to the monitoring management and provisioning of the Companies IP Core and Transmission network.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Commissioning of Transmission nodes and fiber transmission links to the approved companies standard as the network expands.
• Responsible for the Monitoring and First Level support of the IP Core:
• Support and management of the Core IP equipment;
• Capacity and Route optimization management and reporting;
• Assist with WISP integration onto the centralized IP Core.
• Transmission network of compay:
• Build manage and operate national transmission network based on SR-MPLS;
• Optimize and manage route and traffic flows;
• Manage and lead WISP integration onto the National Transmission network.
• Assist, test and implement in conjunction with our WISP best practices for companies RFC Process.
• Assist with the development and implementation of RFC’s by our WISP’s.
• Support our WISP’s with their internal MPLS deployments.

KPI (Key Performance Indicators) of NOC Engineers

• To ensure maximum possible service availability and performance of all managed and monitored
• systems and services.
• To provide transmission and IPT services on transmission and IP Core Network.
• To provide support to assistance and support services for the IP Core Engineers
• To develop a good all-round understanding of systems and networks.
• Ability to multi-task and priorities work appropriately
• To ensure that any service effecting outages are logged and where required escalated to the NOC
• engineers.
• To ensure that all service outages or interruptions are logged
• To continually follow up on the status of any logged and escalated outages and where require escalated
• to Service provider NOC’s should the outage not be resolved within the allotted internal metrics
• escalate to IP Core Engineers.

The successful candidate must have the following experience/skills: -

• Minimum of 3 Years ISP / SP / WISP experience
• High Level of Proficiency in working on Mikrotik Routers & Switches will be advantageous
• Mikrotik MPLS deployment experience would be advantageous
• Proficiency in oral, written and interpersonal communication skills
• English and Afrikaans proficiency
• Proficiency in IP address and subnet planning and implementation. Both V4 & v6.
• Proficient in Routing Protocols both internal and External (OSPF/BGP/ISIS etc)
• Proficient in L2 switching
• Proficiency Mac OS X would be a big win
• Experience with Juniper Equipment would be advantageous
• Own transport essential as shift work is essential in a 24/7 365 environment
• Must be able to work shifts
• Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines and remain flexible
• Ability to remain calm during difficult situations or in a very busy environment as well as when dealing with difficult calls / conflict situations
• Professional and pleasant disposition
• Strong and effective communication, problem solving, and decision-making skills are essential
• Ability to use initiative, be proactive and self-motivated
• Diligence and attention to detail are key skills
• Work well under pressure

Qualifications

• Juniper/Cisco or other networking or other field related certifications advantages
• Mikrotik Certifications advantageous
• Any relevant Network related certification or qualification