Multiskilled Consultant - Business Banking

SUMMARY:
service consultant officer customer support

POSITION INFO:

Wonderful opportunity to join a Niche Bank report to the Team Leader in Business Banking in Sandton

WE urgently require TWO Officers : Customer service consultants to join - must come from business banking 

If you have the Customer service excellence, teamwork, problem solving, are organized and meticulous with minimum of  3 years banking experience this will secure an interview

This will be to Provide excellent customer service to walk-in customers and to provide administrative and sales support to the business / Commercial banking suite as needed

• Role impacts directly on sales and service levels in the business suite by providing support and assistance in managing and delivering on-site service (enquiries, transactional support)and sales support (account opening / forex and maintenance).

Minimum Requirements and attributes:

• Matric ( Valid Matric Certificate)
• Banking experience a must NOT NEG
• 3 years banking business and Commercial experience
• Excellent communication skills
• Financial skills
• FAIS accredited An advantange
• Must be ITC & Criminal Record Clear
• Must be well spoken and presented;
• Office software skills,
• Banking system skills,
• FICA knowledge,
• Leadership skills,
• Good interpersonal skills,
• Stress tolerance,
• High energy levels

Competencies:

• Customer service excellence,
• Teamwork,
• Problem solving,
• Organized and meticulous

Responsible to :

Customer service

• Responsible for the welcoming, hosting and general customer experience in the business banking suite;
• End-to-end handling of queries from customers, general switchboard duties;
• Ensure retention of existing client by providing excellent service on the frontline and telephonically;
• Handle customer complaints quickly and effectively;
• Cross-sell the Bank’s products to customers;
• Stay in close contact with customers to identify and interpret their needs;
• Identify problems and take steps to solve them

Operational:

• Manage cheque books, pin mailers and debit cards;
• Responsible for the full account opening and closing process of accounts under direction of the Manager Customer Support
• Responsible for all maintenance on customer accounts, including customer records, mandates, FICA etc.;
• Perform all general admin duties as directed by the Manager Customer Support as per laid down procedures (Filing, APS TRFRS etc);
• Provide relief support where needed in the Business Banking Suite;
• Assist clients with Forex requirements;
• Assist with various projects and returns;
• Assist with record safekeeping;
• Plan and schedule work ahead of time
• Monitor and follow up on instructions given
• Keep superiors informed on matters needing their involvement
• Assist the Manager: Customer Support in supervising and control of the routine running of the Suite in accordance with laid down processes and controls’
• Involves staff in the organizing of work 
• Understand and consistently apply the principles of risk management

NB! This job is now closed. You can apply for other jobs by uploading your CV.