Multi-Property Rooms Division Manager

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.

Description:
The Rooms Division Manager will direct and control the following departments within the Hotel:  Reservations, Reception and Information / Tours Counter, Telephone Section, Airport representatives, Front Office Cashier, Porters Department and Housekeeping. The position’s main duties are divided in spot checking of hotel rooms to ensure standards, authorizing all leave schedules, ensuring control of expenditures as well as budgets set.
 
Requirements:

• Matric
• Relevant Hospitality Management qualification
• 3 -5 Years previous Rooms Division Management experience essential
• Sound knowledge of Front Office, Reservations and General Management Procedures
• Communication, engagement and Guest Service Skills
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• People management skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the Pretoria Area.