SUMMARY:
Retentions Consultant with minimum 2 years’ relevant retentions and/or sales experience in a call centre environment, required to start asap.
POSITION INFO:
Retentions Consultant with minimum 2 years’ relevant retentions and/or sales experience in a call centre environment, required to start asap.
Minimum requirements:
- Grade 12 essential
- Tertiary qualification highly advantageous – Bachelor Degree or Diploma preferred
- Minimum 2 years’ experience in retentions or sales in a call centre environment essential
- Advanced sales skills required
- MS Office required
Responsibilities:
- Business retention – identify origin and reason for member cancellations
- Gain understanding of customer’s portfolio across comprehensive products, value added products, etc. including policy details
- Apply or provide competitor comparisons and provide options to customers
- Offer discounting strategies where appropriate, relative to customer profitability and options available from Insurer partners
- Brand reputation management
- Update customer information
- Adhere to risk and compliance requirements
If you are a SA citizen & your CV meets the above criteria, please send your CV to --------Please upload your CV here--------
Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful.
By Submitting your personal and employment information and application you hereby confirm:
1. That you have read and understood our <--------Please upload your CV here--------.
2. That you have no objection to us retaining your personal information in our database for future matching and will notify us in writing should you wish to remove your personal information from our database.
3. Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
4. That the information you have provided to us is true, correct and up to date.
NB! This job is now closed. You can apply for other jobs by uploading your CV.
