Medical Receptionist

Requirements: 

Grade 12

Office Administration experience at a Medical Practice 

Previous medical receptionist experience 

Completely fluent in Afrikaans and English

Fully computer literate (Especially with the following programs, MS Office, Mededi and Practice Perfect)

Duties will include: 

Daily operations management

After the consultation with the Oncologist, schedule a follow-up appointment and provide the patient with an appointment card;

As and when required, complete a “request for x-ray examination form” on behalf of the patient and supply the patient with the said form

Schedule an x-ray appointment on behalf of the patient and provide the patient with an appointment card

Schedule an appointment for the patient with the respective Oncologist on the same day as his x-ray appointment

Should a patient fail to attend to an appointment, reschedule the said appointment

Record deceased patient details in deceased book

Maintain a presentable reception area and provide assistance to patients

Arrange patients’ folders, according to the daily appointment list

Create new patient folders, which include the patient’s histology from other Laboratories

Create accurate patient profiles on Mededi and Practice Perfect

Accurate completion of Pathcare- and x-ray examination forms

Schedule emergency appointments as and when requested

Should an emergency patient need to be admitted to hospital, provide the necessary documentation and approved claim number to the admission department

File all original documentation in the applicable patient folder

Should a blood transfusion be necessary, complete the applicable form and immediately provide a copy to the hospital

Should a patient need oxygen, complete the applicable form and immediately provide a copy to Afrox, Oxygen, VitalAire and Ecomed

File both application forms (blood transfusion and oxygen) in the patient’s folder

Schedule port implantation appointments, as and when required

Prompt providing of necessary documentation and approved claim number of patient to hospital

Complete and provide the blood transfusion- and/or oxygen application form to the hospital or Afrox, Oxygen, VitalAire and Ecomed

Ensure daily filing of patients’ documents

Prompt scheduling of port implantation appointments

Obtain accurate information about new inpatients in order to create new patient folders and -profiles on Mededi and Practice Perfect

Schedule follow-up appointments for discharged patients

Scheduling appointments for annual check-ups, radiation therapy, PET scans, outside clinics and/or hospitals 

Manage switchboard and communication via e-mail and/or fax transmission

Make phone calls, take messages and return phone calls

Type documents as and when requested

File documents daily

Distribute documents to relevant parties

Make photocopies as requested

Manage and attend to all patient enquiries and/or complaints within twenty-four (24) hours

Immediately notify Oncologist of any patient messages

Various other administration duties