Medical Debtors Clerk

SUMMARY:
Bedfordview - Are you a skilled collections professional with a knack for balancing firm debt recovery with empathy? Take the next step in your career by joining a dedicated medical billing team where your negotiation skills can truly make an impact.

Our client is a well-established service provider operating within the South African medical billing and practice management sector, dedicated to optimizing financial workflows and cash flow for healthcare practitioners.

POSITION INFO:
As a Patient Liable Debtors Clerk, you will be responsible for managing and recovering outstanding patient-liable accounts on behalf of medical practitioners. The role focuses on ensuring timely collections, reducing debtor days, and maintaining excellent relationships with patients and medical practices through a professional and compassionate approach.

Key Responsibilities

• Manage, maintain, and review allocated patient-liable debtor books and age analyses to identify overdue accounts.
• Follow up on outstanding accounts via telephone, email, SMS, and other approved communication channels.
• Negotiate, implement, and monitor structured payment arrangements and plans with patients.
• Maintain highly accurate, detailed documentation of all patient interactions and collection activities.
• Escalate unresolved accounts and assist with preparing accounts for legal collection when necessary.
• Contribute to achieving monthly collection targets and assist with month-end reporting and debtor reconciliations.

• Matric (Grade 12) certificate is essential.
• A minimum of 3 years of experience in medical debtors collections, patient-liable collections, or a credit control environment.
• Previous experience within the medical billing industry is highly advantageous.
• Proficiency in the Microsoft Office Suite, specifically Excel, Word, and Outlook.
• Familiarity with medical billing and practice management systems (e.g., Elixir Live, MedEDI, iHealth, Healthbridge, or Vericlaim).
• A strong understanding of healthcare billing principles, patient liability, and medical aid processes.

• Excellent verbal and written communication skills.
• Strong negotiation, conflict-resolution, and interpersonal skills.
• An empathetic, courteous, and professional approach to customer service.
• A high level of accuracy, attention to detail, and organizational skills.
• The ability to work independently, manage multiple priorities, and meet strict deadlines.
• Strict adherence to confidentiality regarding patient and practice information.