Master Service Advisor

Our busy automotive vehicle dealer client based in Gauteng currently holds a vacancy for a Master Service Advisor with Toyota experience.

Job Description

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Specific Role Responsibilities     

• To coordinate the workflow in the service department, between service advisors, foreman and customers. • Update service customer on all service bookings • Communicate with all Service Staff • Ensure workshop opening and closing daily and timeously • Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe • Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe • Ensure job cards are signed off by Technicians and Service Advisors • Assist and advise Technicians on quotes in a timeous manner • Give assistance to the Controller, Foreman, Service Manager, Service Receptionist • Follow up on parts ordered to workshop • Ensure that the yard is locked at the end of business • Book in vehicles • Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership • Ensure that all vehicles are test driven • Record and report comebacks • Ensure parts are ordered according to the parts ordering system • Ensure that the workshop area is kept clean at all times • Ensure that Technicians are properly attired as per Toyota standards • Ensure the promotion and adherence to safety standards • Ensure the proper tools are used for the required job • Sell accessories and additional work • Prepare quotations to be authorized • Follow-up on sales not made.

Qualifications and Experience   

• A minimum of Grade 12.

• A minimum of 3 years’ Toyota Master Service Advisor experience is essential.

• A Toyota Service Advisor certificate is essential

• Computer literacy is essential

• Clear Criminal Record 

Skills and Personal Attributes     

• Must have excellent verbal communication skill.