Market Area Manager

Purpose of the role:
Provide high level customer service related to product sales to increase sales margins effectively and efficiently in line with budget requirements and business objectives with a desire to exceed targets. Ensure quotations and orders are processed in an accurate and timely manner, as well as develop positive solutions to complex challenges. Stay in touch with Global Market Area Management and their subordinates to develop market strategies and tackle Global Projects. Watch market and respective product developments in your area and share proactively the information with Product Management. Conduct work activities in a manner which conforms to current policies and procedures.

Key Accountabilities
- Develop Market Strategy for your area.
- Exchange Strategy and Market development with Global Market Area Management
- Interact with customers, observe customer needs, and share necessary product development of opposition to improve customer satisfaction and service levels
- Observe oppositions and Product changes in your Market Area and share the information proactively with Local and Global Product Management
- Optimize quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations where specifications, client or end-users are involved
- Creation and maintenance for the sales organization in line with company group guidelines
- Respond to and follow up sales enquiries using appropriate methods
- Process orders and provide client updates on progress
- Record, Analyze, Report and administer according to systems and requirements (C4C)
- Comply with and enforce all policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding Health and Safety Policy.
- Carry out all other reasonable tasks that may be delegated from time to time
- Leading and developing of suitable staff and assist and train fellow employees with daily functions as and when required
- Develop employees to ensure full compatibility within the areas of responsibility.
- Manage and motivate all staff and maintain a high standard of support enabling employees to fulfil duties to meet deadlines by setting objectives and achieve best possible performance
- Initiate continuous improvements in your Market Area to increase efficiency and effectiveness of your team and company processes

Key Skills
- Have a strong commitment to customer care
- Computer Literate Excel, Word, Outlook, SAP
- Articulate in English
- Excellent telephone etiquette
- People skills