Duties and Responsibilities:
* To lead the team, build their competence and commitment to good quality service and repair of Consumer Electronic Items; Hands-on skill plus leadership skills (Ability to lead a team of about 30 people)
* To plan and procure the required spares/tools/tackles/consumables related to Consumer Electronics – Household items, in time to ensure that no request for repair or service gets delayed for want of these.
* To establish clear Turn Around Times for each kind of repair /service and make the teams to adhere to these all the time; establish a monitoring system and motivating processes
* Understand the cost of each kind of service/repair; Develop pricing guidelines with the consent of the Business Head and follow this strictly without any deviation
* Identify areas of service/repair that could be done by authorized service agencies across the country, develop a blueprint for franchising, take up the training of the franchisees actively, establish monitoring systems to ensure good quality service by them
* Establish clear systems of collection from such franchisees on a cash and carry basis. Be focused on building profitability of the business through good quality service
* Preparation and submission of monthly reports / MIS to the management in time with accuracy
* Must understand all commercial aspects and ensure low-cost operations with high-quality delivery
* Custodian for inventory quality and quantity.
* Other duties as may be assigned from time to time.
Key Skills
* Strong understanding of customer and market dynamics and proven leadership and ability to drive service / repair teams
* Ability to train, motivate and make teams excel in their work; Have experience of implementing 5S / 6 Sigma etc. would be preferred
* Ability to establish clear protocols for each type of service/repair issue and ensuring that all the team members follow the same
* Must have hands-on service/repair experience as well as experience of handling / relating to Customers directly
* Must have experience of handling – ACs including Commercial Units, Refrigerators, Washing Machines, Deep Freezers, and other household appliances of different brands like LG, Chinese Brands, Binatone, O General etc.
* Should have experience of managing sales/business large territories and leading
* Relevant Ghanaian / Nigerian experience will be an added advantage
