Manager, Operation, Solutions

SUMMARY:

Minimum Requirements
Grade 12
Tertiary Qualifications advantageous
3-5 years minimum relevant experience in FMCG industry with in-depth experience in all job-related requirements listed below
Intermediate Computer literacy level in MS Word, Excel, PowerPoint and Outlook
3-year experience and effective working knowledge of a Warehouse Management System Proficient in Excel/PowerPoint for data management and reporting

POSITION INFO:
Job Related requirements

- Operations: Extensive knowledge and hands on skill related to Outbound / Order Fulfilment, effective Packaging, excellent facility housekeeping (5S) and batch and expiry control;
- Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
- Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
- Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
- Compliance: Must ensure full site compliance, including the following: the clients Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
- Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
- SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001;

- HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes
 
Added advantages for the role
Good Team player
Must be able to build and lead a team
Must be able to work in a diverse environment
 
Main purpose of the role
Manage all aspects of contract logistics operation to ensure:
- Daily cost control, including actual heads not exceeding authorized, and no overtime;
- Contractual obligations and SLA/s consistently achieved;
- Credibility and trust relationship developed with client/s resulting in satisfied client/s that renew with the client;
- Multi-skilled, motivated and productive staff with low staff turnover;
- All aspects of compliance, including HSE and QMS managed and compliant at all times
 
Duties and Responsibilities
Manage and take ownership of operation/s to:
- Consistently achieve or exceed EBIT targets;
- Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged;
- Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month;
- Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time  invoices, and all revenue is received on time and in full from clients with remittance supplied;
- Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages;
- Maintain frequent and excellent communication and effective expectation management with client;
- Ensure all client queries are documented, addressed and feedback provided to client within 24 hours;
- Maintain Internal and External Reporting of accurate and high-quality content and format;
- Identify, drive and implement improvements in support of productivity & cost savings;
- Effectively manage the operation in terms of financial performance, operational process adherence, HSE /Legal compliance (health, safety & environment), GDP / GWP compliance, constant audit readiness and compliant incident reporting (on time and in full);
- Effectively manage Quality Management Systems (ISO) in accordance with the client company policies, procedures and specific audit requirements;
- Ensure Corrective and Preventative Action reports and register are kept up to date;
- Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA;
- Proactively maintain all facility, equipment and systems to ensure safety and business continuity;
- Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and the clients code of conduct;
- Ensure regular documented two-way communication sessions with management and supervision of all areas(at least weekly);
- Ensure effective succession planning in place down to and including team leader level;
- Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) inWorkplace;
- Maintain a staff recognition program with monthly feedback;
- Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to the clients Site Rules, OHSA and good safety practice to safeguard their health, the client and client property, and prevent resultant claims;

- Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.

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