Manager: Network Infrastructure

Location: Cape Town, South Africa
Salary: Market related
Recruiter: Oceana Group
Job Ref: NN#2
Summary: To ensure operational and reliable network infrastructure on which Oceana business & applications ca



Job Description

The above position has become available, reporting to the Chief Information Officer and will be based at our Head Office, Oceana House, Cape Town.


Purpose of the role

To ensure operational and reliable network infrastructure on which Oceana business & applications can function 24x7x365. Responsible for managing day to day operations to improve network infrastructure costs, performance and end user satisfaction related to the network infrastructure.


Key Responsibilities

Global IT Network Operations & Support

  • Management of outsourced services related to Oceana''s network, including vendor and SLA management

  • Implement network continuous improvement programs and ensure optimal Disaster Recovery and backup capabilities are in place

  • Provide global 3rd line network support

  • Daily checks of all branch networks and operational status issues are followed up and resolved

  • Ensure all support calls are completed within agreed SLA''s

  • Ensure uptime and support of area of responsibility

  • Ensure all network systems are backed up and systems are operational and working

  • Ensure core network & WAN backup systems are operational and working.

  • Manage optimum performance of network systems, WAN, LAN, Wi-Fi & internet

  • Provide support to internal IT teams as required

Network Infrastructure

  • Manage and ensure proper network equipment setup & configuration as per best practice

  • Manage and ensure all network infrastructures cabling and racks are neat at all times

  • Responsible for the Wireless infrastructure and Network infrastructure (WAN & LAN)

  • Ensure advanced Cisco device configuration, support and QOS.

  • 3rd level security infrastructure network support; Wi-Fi, WMS Infrastructure & Scanner network support including CCTV network support

  • Management, procurement and design of all network & security related infrastructure

Network Monitoring & Performance

  • Ensure that all network devices are monitored and maintained on monitoring systems

  • Ensure network drawings are compiled and updated

  • Ensure all configurations are backed up and accessible

  • Report on problems and solutions

  • Ensure monitoring systems are up to date

  • Alerting and pro-active activities to be investigated and implemented

  • Responsible for Network Disaster Recovery

Infrastructure Projects

  • Manage all new network installations and ensure quality of installations

  • Ensuring all new network installations of network equipment are installed correctly as per design

  • Project management of network infrastructure on all branch levels with planned and unplanned renovations or issues

  • Management of Infrastructure & network support on business projects and business expansion projects.

  • Management of Infrastructure & network support for mergers and acquisitions and ensure timelines and deliverables are met as per KPI''s

  • Manage design and installations of cabling infrastructure

  • Work with Oceana Branch Civil Engineers and project Managers on Oceana Expansion projects as IT infrastructure team member

Internet: Firewall & Proxy Support

  • Management, configuration & support of 3rd parties, internet and outside customers/client''s APN/VPN Services

  • Management, administration & support of internet breakouts; secure VPN/APN services; user access to internet

  • Ensure FortiGate firewalls are managed and configured correctly

Network & Security Infrastructure Design

  • Manage network & security teams to ensure targets and objectives are met as per KPI''s

  • Management of Network operational OPEX and CAPEX budget and ensure accuracy and budgets are met as per KPI

  • Management of daily network, security & security infrastructure operations as per KPI''s

Internal & External Client Management

  • Management: External support and or maintenance contracts with key service providers

  • Ensure SLA ''s are achieved as per KPI''s

  • Support to Oceana divisions and third parties

Change Control

  • Ensure Business continuity and capacity planning are in place

  • Identify training needs and negotiate appropriate course content

  • Ensure compliance to audits and regulations

  • Review assurance on implemented solutions

  • Review of network corporate policies / standards / strategies / implementations

  • Coordinate and manage regular branch audits

  • Tracking latest technology and implementing latest improvements



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