Manager MDR

The Manager MDR is responsible for the delivery of our clients Cloud MDR service offering. This includes the following processes, responsibilities and tasks:
• Day-to-day functional management of the MDR team and members
• Project management for connecting customers to the Cloud MDR
• Preparing and monitoring the Cloud MDR SLA for customers
• Sending out monthly Security Incident & Change Reports (SICRs)
• Recurrent meetings with the customers
• General relationship management with the Cloud MDR customers
• Assessing and managing customer requests (RFCs) for the Cloud MDR service
• Monitoring Incident Report, Incident Respond and Security Breach processes
• Acts as an escalation point for the Cloud MDR service
• Implementing operational improvements for the Cloud MDR
• Monitoring the quality of the overall Cloud MDR service (process-based, human and tooling)
2. Goals
• Continuous build-up and maintenance of the quality of the Cloud MDR services (staffing, processes and tooling)
• Structure of the Cloud MDR team in combination with the growth of the clients Preservation and further development of knowledge
• Keep customer churn as low as possible
• Budgeting and capacity

4. Knowledge, development & skills
The educational level of a Manager MDR needs to contain the following:
• Bachelor’s degree or equivalent ability
• Global knowledge of applied ICT Technology
• Knowledge of current development in the IT security field
• Be a conversation partner for existing and new customers
• A minimum of 5 years of experience in a project management function in a complex organization, with an emphasis on Agile/Scrum
• Knowledge/experience in account management and service/delivery management
Exams:
• AZ-900 – Microsoft Azure Fundamentals
• MS-900 – Microsoft 365 Fundamentals
• SC-900 – Microsoft Security, Compliance, and Identity Fundamentals
Skills:
• Analytical
• Decisive
• Concerned
• Commercial insight
• Flexible
• Integer
• Organization sensitive
• Service-oriented
• Ability to work process and project-based
• Fluent in written and spoken English