Manager, Internal Communications, Wholesale Clients

Job purpose description*

Drive positive employee engagement through the delivery of relevant and impactful internal marketing and communications plans that position Wholesale Clients as the employee brand of choice. Enable the execution of effective business strategies and results by partnering with assigned Wholesale Clients business units to plan, scope & deliver impactful internal marketing and communications solutions.

Job criticality

Operationally Critical

Output group 1*

Participate in the development and review of internal communications strategy and planning

Outputs*

• Participate in the development of the Wholesale Clients internal communications strategy reflecting the varied needs of stakeholders
• Participate in the development of the appropriate structures, systems, competencies and values to meet and exceed the goals of the internal communications team.
• Implement strategies to increase online traffic to Wholesale Clients internal websites.
• Communicate the internal communications strategy and plans to internal stakeholders and external agency stakeholders.
• Participate in the review of the internal communications strategy and plans.
• Participate in the development of in-depth understanding of business unit strategies, plans and objectives.
• Participate in the development of understanding Wholesale Clients customer experience strategic plans and objectives.
• Participate and be integral to the marketing and communication strategic planning of all business units.
• Actively research and keep up to date on digital and direct trends and recommend new ways in which internal communications may be used in the business.
• Participate in the review of new technologies and keep the business at the forefront of developments in internal communications.
• Contribute to innovation by partnering with all parts of the business.

Output group 2*

Manage internal communications initiatives

Outputs*

• Develop and manage optimal channel implementation plans and executional approaches. Develop timelines and templates for each communication project
• Apply insights to develop strong platforms for messaging
• Scope, gather and manage relevant content & documentation required to support content development
• Provide regular reports and feedback to associates, partners and colleagues that demonstrate insight, analysis and solutions
• Provide project/campaign/activity results & measurement to evidence business impact
• Deliver the Employee Brand through effective marketing and communication platforms, campaigns, concepts and plans
• Demonstrate innovation and creativity in effectively managing processes to quality standards

Output  group 3*

Participate in the internal communication related projects for the business.

Outputs

• Define project tasks and resource requirements and develop full scale communication project plans
• Participate in the coordination of all aspects of internal communications projects including: meeting deadlines, time management, contingency planning, approval channels, and procedures, budgeting, campaign analysis, and monitoring procedures;
• Implement and manage project changes and interventions to achieve project outputs
• Ensure a seamless communications process for all stakeholders throughout a project
• Manage day-to-day operational aspects of projects and provide regular feedback to all parties involved in project
• Manage expectations of business and /or country project teams, providing direction and support

Output group 4*

People Management

Outputs*

• No people management required

Output group 5*

Building Client relationships

Outputs

• Support, manage and maintain relationships with designated business partners and teams to ensure ongoing confidence, trust and commitment to the contribution of internal marketing and communications in their business
• Coo