Manager: Complex Claims X2

ROLE OVERVIEW

The Complex Claims Unit in Cape Town requires well qualified individual who is proficient in dealing with large, own damage personal and commercial lines short term claims. We have two (2) positions that are based in Bellville, Cape Town. The Complex Claims Manager is accountable for the end-to-end handling and resolution of own damage personal and commercial claims

QUALIFICATIONS AND EXPERIENCE

• Microsoft Office – Excel, Word and Power Point
• Matric/ Grade 12
• Legal or Financial degree
• Must have relevant short-term insurance-related qualifications
• Minimum 10 years’ experience – large, own damage commercial and personal lines claims

SKILLS & KNOWLEDGE

• Microsoft Office – Excel, Word and Power Point
• Matric/ Grade 12
• Legal or Financial degree
• Must have relevant short-term insurance-related qualifications
• Minimum 10 years’ experience – large, own damage commercial and personal lines claims

KEY PORTFOLIO AND PERFORMANCE FOCUS AREAS

• Appointment of appropriate resources
• Customer Relationship Management
• Serve as a Business Partner with all relevant Stakeholders
• Cost effective claims handling
• Claims Escalation
• Process Improvement
• Policy compliance
• Legislative compliance