Manager: Churn, Retention & Loyalty Analysis

SUMMARY:
Our client in the Telecommunications Industry has an opportunity available for a Manager: Churn, Retention and Loyalty Analysis in the Western Suburbs of Johannesburg.

POSITION INFO:

Requirements:

• Diploma, university degree or equivalent qualification in mathematics, engineering, statistics, economics, econometrics or any other commercial or science degree
• Average of 55%
• Min 5 years of relevant work experience
• Demonstrated ability in base analytics within a large organisation
• Experience in subscriber churn analysis
• Prior experience in churn management essential
• Demonstrated ability to influence management level staff in group and 1:1 situations
• Prior experience of mobile industry (preferred)
• Demonstrated ability to create structure within an unstructured environment
• Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level

KPAs:

• Enable the customer churn management strategy and churn reduction initiatives by performing customer segmentation, credit analytics and churn propensity modelling on subscribers. identify commercial opportunities which support the overall CVM strategy and P&L.
• Create and maintain a churn tracker, measuring and forecasting churn and retention rates against targets
• Perform monthly deep dives on base churn to understand emerging subscriber trends\
• Automation of churn prevention initiatives
• Ability to extract and report on data
• Manage contributions and expectations of external service providers and stakeholders
• Review performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved

Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

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