Managed Services Engineer

Our Client a Global Tech firm is seeking a Managed Services Engineer to join their team in Cape town. They offer stability, growth, attractive salary along with excellent benefits and a great working environment.

The MS Engineer L2 will be responsible for the planning, implementation and execution of daily/weekly/monthly tasks that ensures that all client environments are well managed, supported and in line with agreed service level metrics.

The focus will be on SharePoint development as a SaaS solution however deep understand of all the Office 365 services is essential. The role will require in depth knowledge of Identity and Access Management solutions with specific reference to Azure and OKTA.

Performance Objectives

PO 1: Risk Management            

• Complies to all mandated policies, laws, and audit requirements
• Operates and environment that is efficient, optimized, standardized, and secure with the latest security patches and relevant access control measures in place

PO 2: Operational Excellence   

• Operates an environment that is reliable and stable
• Incident Management
• Service Request Management
• Capacity Management
• Availability Management
• Continuity Management
• Life Cycle Management

PO 3: Continual Improvements

• Recommend a minimum of two improvements within are of responsibility per financial year

PO 4: Project   

• Projects are delivered on time, within budget and meets or exceeds customer quality expectations.

Qualifications, Knowledge and Experience

• Bachelor’s degree in information system (3+ Years)
• Microsoft 365 Certified: Developer Associate (3+ Years)
• Microsoft Certified: Identity and Access Administrator (3+ years)
• OKTA Identity and Access Management – Administrator (3+ years)

Essential Competencies

• Passion for all things SharePoint
• Ability to operate independently as well as in a team environment
• Excellent communication skills – verbal and written
• Excellent documentation skills
• Strong client focus
• Strong planning and organizational skills
• Perform well under pressure
• Have a proactive approach     Essential
• SharePoint Development
• Office 365 Administration and Support
• Identity and Access Management (Azure)
• Identity and Access Management (OKTA)
• Microsoft Windows Server Management and Support
• Azure Administration

Desirable

• Service management solutions
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanor under stress
• Able to operate within customer standard operating procedures
• Strong listening skills
• Python
• Ansible Desirable
• Sound knowledge of system monitoring platforms
• Familiar with on prem and cloud concepts

Special Requirements

• 2-5+ years in a similar role within an ICT organisation provision managed services
• Experienced in writing technical documentation