Maintenance and Repair Manager

Recruiter:

Augment and Recruit

Job Ref:

JHB000088/DG

Date posted:

Tuesday, August 2, 2022

Location:

Johannesburg, South Africa

SUMMARY:
We are urgently on the market for a Maintenance and Repairs Manager for one of our clients in the gaming sector. The role will report into the National Sales Manager and is office based in Johannesburg

JOB DESCRIPTION:

Purpose of the Role:
The Maintenance and Repair Manager performs a variety of quality checks relating to the repair of terminals. The overall purpose is to ensure that repairs to all terminals, printers, scanners, screens and other electronic equipment have been completed. Where first level support cannot be achieved and repairs cannot be undertaken successfully, these are then escalated to the Maintenance and Repair Manager for repairs

Duties and Responsibilities:

Technical Repairs and Maintenance

Maintain and manage the day to day operations of the Repair Centre to ensure it is always clean and static-free
Manage the Repair Technicians by guiding and coordinating their activities to ensure a quick (48 hour) turnaround time on all equipment
Serve as an escalation point for the repairing of all terminals, printers, scanners, screens and other electronic equipment that cannot be repaired at Technician level
Manage the team to meet and exceed daily target
Maintain and manage the day to day operations of the Repair Centre to ensure it is always clean and static-free
Manage the Repair Technicians by guiding and coordinating their activities to ensure a quick (48 hour) turnaround time on all equipment
Serve as an escalation point for the repairing of all terminals, printers, scanners, screens and other electronic equipment that cannot be repaired at Technician level
Manage the team to meet and exceed daily target of units to be repaired per day
Ensure minimum spares are available to repair equipment
Timeously attend to all parts requirements submitted by the repair technicians
Manage operations:
Ensure that outstanding repairs due to parts are escalated
Ensure that outstanding repairs are processed
Strictly follow and adhere to repairs and logistics process flows and parts recycle process
Bin all repaired items and liaise with the LFFS and Fleet Manager on the binning of repaired terminals
Monitor and take control of repair centre tools and ensure test jig is operational at all times
Replenish all cleaning equipment and monitor the test jigs and software
Follow escalation process
Comply with all company Health and Safety policies

Management of Repair Centre Activities

Liaise with National Sales Manager and LFFS and Fleet Manager to ensure all broken, damaged and non-functional equipment is shipped to head office
Ensure that all repaired terminals are moved to Logistics for distribution

Quality Assurance

Ensure 0% repair returns. Quality assurance - proper testing of all units to be booked out

Record-Keeping and Reporting

Maintenance of daily statistics
Submit Repair Centre daily reports
Maintain logistics asset list
Record all incoming and outgoing terminals

Knowledge and Experience:

6 years experience in technical repairs
3 years in an electronics repair environment
3 years providing electronic technician support
Technical maintenance and repairs of electronic and mechanical equipment
Microsoft Office, particularly Excel and outlook

Skills and Attributes:

Excellent oral- and written communication skills
Analytical and logical reasoning skills
Investigative and reporting skills
Planning and Organising
Time Management
Technical Know-how
Customer Focus
Problem Solving

Educational Qualifications:

Matric qualification
A+ certificate
Electronic or electrical engineer

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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