MEDICAL SCHEMES: ADMINISTRATIVE ASSISTANT

SUMMARY:
To assist the Heal advisor in the administrative process of new business and client service.

POSITION INFO:

Position available Nationwide

Your National Senior Certificate (Grade 12 / Matric) NQF 4 and Excellent knowledge of English and Afrikaans (speak, write, read, understand) together with experience in financial services, medical scheme knowledge or related administrative environment of at least 3-4 years, is crucial and will enable you to:

Duties:

Client Interaction & Administration:

• Regular interaction with clients, colleagues and management to ensure the effective delivery of administrative requirements within a specified framework.
• Ensure that client documentation is in compliance with FICA & FAIS legislation.
• Attend to client complaints and enquiries in consultation with the Specialist Health Care Advisor.
• Recording of client interaction and updating of client records upon completion of interaction, Maintain client record and database.
• Written communication/confirmation to clients or service providers.

People & Operational Support:

• Efficient operation of answering all incoming calls promptly and politely; assessing caller’s requirements; transferring calls; taking messages; delivering messages to the relevant staff member timeously.
• Communicate with a variety of individuals on all levels.
• Work effectively in a team and as an individual.
• Dealing with correspondence, complaints and queries.
• Encourage a healthy and productive work environment and monitor office safety.