MEDICAL PRACTICE RECEPTIONIST

SUMMARY:
MEDICAL PRACTICE RECEPTIONIST

POSITION INFO:

Location: Pretoria Far East, Gauteng
Position Type: Full-Time
Industry: Healthcare | Oncology
Remuneration: Market-Related

ABOUT THE OPPORTUNITY

Medical Resources Group is recruiting on behalf of a specialised oncology practice for a professional, compassionate, and well-organised Medical Practice Receptionist to join their team.

The successful candidate will be responsible for managing the day-to-day reception and administrative functions of the practice, assisting patients with enquiries and bookings, coordinating appointments and treatment schedules, and providing general administrative and Personal Assistant (PA) support.

This role requires previous medical administration experience, excellent computer literacy, strong communication skills, and the ability to interact with patients in a professional, empathetic, and confidential manner.

MINIMUM REQUIREMENTS

• At least 2 years’ experience in a medical or professional front-desk environment.
• Previous experience in a medical setting is essential.
• High level of computer literacy and proficiency in medical administration software.
• Experience with patient bookings, appointments, and medical aid authorisations.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and interpersonal skills.
• A compassionate, patient-focused approach.
• Strong organisational, administrative, and time-management skills.
• Ability to multitask, prioritise duties, and work independently.
• A valid driver’s licence and own reliable transport.

KEY RESPONSIBILITIES

Reception & Patient Liaison

• Manage the day-to-day reception and administrative functions of the practice.
• Welcome patients and assist with enquiries in a professional and compassionate manner.
• Answer telephone calls, respond to patient queries, and direct enquiries appropriately.
• Maintain a professional and organised reception area.

Appointment & Treatment Coordination

• Schedule, confirm, and coordinate patient appointments.
• Coordinate treatment schedules in consultation with the clinical team.
• Communicate appointment details and relevant information to patients.
• Assist with managing the appointment diary and ensuring the smooth flow of daily activities.

Medical Administration

• Assist patients with medical aid enquiries and authorisations.
• Capture and maintain accurate patient information and administrative records.
• Manage patient documentation, filing, and general office administration.
• Handle correspondence and ensure that administrative tasks are completed accurately and timeously.

General Administration & Personal Assistant Support

• Provide general administrative and Personal Assistant (PA) support as required.
• Assist with coordinating daily practice requirements and administrative priorities.
• Support the clinical team with relevant administrative tasks.
• Maintain confidentiality when handling patient information and practice-related matters.

IDEAL CANDIDATE PROFILE

Our client is seeking an individual who demonstrates:

• Professionalism: Maintains a polished, respectful, and professional approach when interacting with patients and colleagues.
• Compassion: Understands the sensitive nature of oncology care and treats patients with empathy, patience, and consideration.
• Communication: Communicates clearly and confidently, both verbally and in writing.
• Organisation: Manages appointments, treatment schedules, and administrative responsibilities efficiently.
• Attention to Detail: Ensures patient records, bookings, and medical administration are handled accurately.
• Computer Literacy: Works confidently with medical administration software and general computer applications.
• Confidentiality: Handles sensitive patient and practice information with discretion.
• Initiative: Takes responsibility for daily duties and proactively supports the smooth running of the practice.

REMUNERATION

Market-related, based on experience and suitability for the role.

HOW TO APPLY

To Apply: Submit your CV to .

Email Subject: Medical Practice Receptionist – Oncology

Please note: If you have not received feedback within two weeks of submitting your application, please consider your application unsuccessful.