MAINTENANCE TECHNICIAN

PURPOSE OF THE JOB

To maintain customer production and quality by ensuring machines supplied to customers are prepared, delivered, installed correctly on time as per customer requirements. Introduce existing and new customers to the company’s range of equipment & machinery

KEY RESPONSIBILITIES

Ensure a thorough understanding and working knowledge of all machines, applications, and parts

Stay up to date on the research of the latest technology, application, and design of industry related machines

Keep an updated machine maintenance log and schedule

Liaise and coordinate with clients regarding machinery commissioning and maintenance

Ensure that thorough training of equipment is facilitated with the sales team and at client premises upon commissioning

Actively follow up and manage call outs and breakdowns that have been logged.

Ensure administrative requirement are met and systems are followed at all times (i.e. that job cards are processed and invoiced out to the client on completion of work done and quotations are sent for out of warranty machines first)

Advise on and action market opportunities where sales can be made

Take full responsibility for the stock holding of spares and machines, including ordering, levels, and stock take function

Ongoing engagement with all suppliers in order to secure supply, technology, and design.

Liaise with suppliers on potential design changes or improvements

Attend to emergency breakdowns before or after work hours when necessary

Fault finding, diagnoses, and repair of machinery and equipment

Liaise with reps, branches, and agents regarding machinery breakdowns, spares, client issues, and new machines

Provide technical advice to branches and customer technicians when required

Liaise with the relevant superiors, branches, and customers regarding the consignments of machinery and spares

Test and be able to demonstrate the applications of new machinery and equipment to relevant parties

Attend to general maintenance issues that is highlighted in and around the branch facility.

Ensure all other peripheral functions of the department are completed and reported on when required

Supervision of subordinates

Ensure all company property is accounted for at all times

Ensure the workshop and storage area are kept clean, orderly and presentable at all times.

Ensure availability for international and local travel as needed

Ensure food safety compliance at all times and report any food safety matters to your supervisor

You may be required to perform other tasks as and when operationally required

REQUIRED MINIMUM EDUCATION & WORK EXPERIENCE

Matric or NTC 3 Electronics Certificate

Registered Merseta Red Seal

Must have a valid driver’s license

Field Support with a minimum of 2 years on the job experience

Min 1 to 2 years of electronic and/or mechanical experience.

Electronic component testing

Ability to work over weekends, standby and overtime

English Written and verbal proficient

Excellent clear and comprehensible communication skills

Previous experience in training customers on new products

Experience and or ability to learn new machinery quickly

Able to work extended hours and perform weekend duties when required

Regional Support - Ability to work and stay in remote areas