Logistics Controller

Sales Document Management

• Creation of the following sales documents for customers as required
  • Sales orders & picking lists
  • Quotations
  • Returns
  • Debit memo requests
  • Credit memo requests
• Up front management of these documents including liaison with customers. Ensure orders are correct and complete before picking, and that shipping times and issues are communicated to the customer
• Hand on orders to the Logistics Manager for picking, packing and dispatch
• Liaison with Finance for the billing of sales documents as is appropriate

Security Licenses

• Liaison with customers ensure configuration forms are completed fully
• Send SOM (NZ) completed configuration forms along with the related sales order and ensure any queries are resolved in a timely fashion to get licenses issued promptly to customers
• Advise Finance that the licenses are being processed so they can oversee the billing (done by SOM) to completion

Internal Sales – Walk in Customers

• Provide sales assistance for walk in customers to point of placing orders
• Enter sales orders relating to these orders
• Liaise with Finance to arrange payment of goods
• Pass orders onto the Logistics to pick and pack to packing slip
• Liaise with Finance to obtain invoice and proof of payment
• Ensure goods are passed to customer along with all appropriate information required

Back-up for Logistics Manager

• Provide backup for Logistics Manager to oversee the warehouse and picking, packing and dispatch of goods

        Open Order Review

• Review total demand on Sales Orders
• Agree customer order priorities with the Sales teams
• Attend weekly operations meeting

       Continuous Improvement

• Identify and highlight areas for improvement along with possible solutions to the wider team
• Active involvement in helping to solve departmental issues
• Assistance, guidance and active involvement in project work

       Procedures

• Follow local and corporate policies as advised from time to time
• Creation and ongoing maintenance of relevant local procedures
  • Gain approval of any procedural changes before implementation
  • Ensure that all updated procedures are uploaded into the Document Management System