SUMMARY:
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company. We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team.
POSITION INFO:
KEY OUTPUTS
· Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via email
· Creative and out-of-the-box planning and designing of leisure FIT tailor-made itineraries
· Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
· Ensuring turn-around times are strictly adhered to according to standard operating practices
· Proactive selling of products and services ensuring the best possible itinerary for the guests
· Saturday duty on a rotation basis
· Public Holiday duty on a rotation basis
· Backup for colleagues when they are away from the office
· Expanding product knowledge through attending training sessions
· Upholding the values of the company; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
· A good knowledge on any of the destinations that the business promotes within South, Southern and East Africa
· An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
· Good understanding of delivering excellent service to agents / guests
· An in-depth knowledge of Tourplan or a similar booking system
· A willingness and aptitude to learn
· Good organisational ability
· Lateral thinking ability
· Initiative
SKILLS REQUIRED
· Communication skills and fluent in written and spoken English
· Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
· Computer literate with experience with Word, Excel, PowerPoint and Outlook
· Web reporting portal
· Understanding of travel industry through study or work experience
· Market knowledge and how it operates
· Attention to detail
· Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
· Working knowledge of Tourplan, WETU and GDM
· Understanding of quantitative and qualitative data
· Relevant understanding of the Business to create strategy and making commercial decisions
· Sales process and methodologies
· Sales and Brand representation
· Experiential creativity (crafting experiences)
· Guest / Client delight
· Teamwork and interpersonal skills
· Conflict management and resolution
· Speed reading and speed typing
· Paperless filing and Database filing and management
· Good organisational ability
· Initiative
· High energy levels needed
· Must be able to ADD VALUE
· Able to travel; flexibility in terms of working hours
· Self-driven; very responsible but fun; passionate about the company
· Proactive, have a sense of urgency and be able to act quickly to resolve problems
PERSONAL CHARACTERISTICS
· Good interpersonal skills
· Sense of urgency
· Passionate about guest delight
· Diligence and self-motivation to meet deadlines and keep on top of your job
· Willingness / ability to share information and teach and inspire others
EXPERIENCE REQUIRED
· Must have at least 3 – 5 or more years tour operating experience
· Tourplan experience is an advantage
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
We reserve the right to not make an appointment
NB! This job is now closed. You can apply for other jobs by uploading your CV.
