Lodge Manager

SUMMARY:
Job Summary
We are seeking a dynamic and experienced Lodge Manager to lead operations at our premier Big 5 destination in the heart of Limpopo. This is an exciting opportunity for a passionate hospitality professional to oversee all aspects of lodge operations while delivering exceptional guest experiences in a luxury wilderness setting
Key Responsibilities
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Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare
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Ensure the guest experience consistently meets and exceeds luxury hospitality standards
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Oversee and enforce operational procedures and service standards across all departments
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Maintain lodge infrastructure and facilities in line with company standards and expectations
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Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations
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Monitor team productivity and provide ongoing, constructive feedback and support
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Drive financial efficiency through effective cost control and implementation of cost-saving initiatives
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Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly
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Report regularly to the General Manager on operational performance and key developments
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Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals
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Ensure clear and consistent communication between management and departmental teams
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Build and maintain strong relationships with the local community, suppliers, and contractors
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Uphold and communicate the vision, mission, and values of the company to all team members

POSITION INFO:
Skills & Competencies
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Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance
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Sound understanding of labour legislation in South Africa
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In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry
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Solid understanding of fair labour practices and HR procedures
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Excellent verbal and written communication skills, with the ability to engage confidently at all levels
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Strong time management and project management capabilities, with the ability to prioritize effectively
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Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment