Life-Cycle Engineering Services Lead

SUMMARY:
LCS Lead: spares sales, technical support, & monitoring for installed plants, per SLAs & standards.

POSITION INFO:

Life-Cycle Services Lead

ProProcess is a specialist process engineering company and an engineering solution provider that builds modular process plants, operating both locally and internationally.

Purpose of the role:

The Life-Cycle Services (LCS) Lead is responsible for executing and continuously improving the Life-Cycle Services function, ensuring reliable, responsive, and value-driven support to installed plants across spares supply, technical support, remote monitoring, and service coordination.

The role ensures that all life-cycle activities—including warranty, spares fulfilment, technical support, condition monitoring, and service delivery—are executed efficiently, consistently, and in alignment with defined SLAs and operational standards. The LCS Lead acts as the operational backbone of the Life-Cycle Services function, translating systems, tools, and processes into consistent day-to-day delivery performance while enabling continuous improvement and customer satisfaction.

Key Responsibilities:

Life-Cycle Service Delivery Execution

• Ensures timely execution of all service activities
• Maintains SLA adherence
• Coordinates internal delivery functions

Spares & Fulfilment Management

• Ensures availability and timely fulfilment
• Maintains accurate spares data and forecasting
• Reduces stockouts and delays

Technical Support & Issue Resolution

• Ensures rapid response to technical issues
• Coordinates engineering input
• Drives root cause resolution

Remote Monitoring & Condition Analysis

• Ensures monitoring systems are operational
• Interprets data and triggers actions
• Drives predictive maintenance insights

Client Service Coordination

• Maintains consistent communication
• Provides proactive updates
• Ensures alignment on expectations

Continuous Improvement & Feedback Loop

• Identifies recurring issues
• Implements corrective actions
• Feeds insights into engineering and operations

Minimum Qualifications and Experience:

• Bachelor's degree in engineering (Chemical/Mechanical/Electrical) preferred
• 5–10 years in technical service delivery, plant support, or operations
• Experience in spares, maintenance, or monitoring environments
• Relevant technical, maintenance, or asset management certifications advantageous

Behavioural Competencies:

Customer focus

• Responds quickly to client needs
• Maintains clear communication
• Builds trust through reliability

Ownership & Accountability

• Owns issues through to resolution
• Maintains delivery standards
• Ensures accountability across team

Attention to Detail

• Maintains accurate data and documentation
• Ensures quality in deliverables
• Reduces errors and rework

Coordination & Collaboration

• Coordinates internal teams effectively
• Aligns priorities
• Ensures smooth execution

Proactivity & Problem Solving

• Identifies risks early
• Takes corrective action
• Improves processes continuously