Life Claims Administrator - Individual life

Location: Johannesburg, South Africa
Salary: R180K to R216K
Recruiter: Execuplace Appointments
Job Ref: Lfe Claims
Summary: Life Claims Administrator - Individual Life



Job Description

Our client is looking for a full-time Processing Consultant. Are YOU it?

Our client is a dynamic and vibrant player in South Africa’s financial services industry. They are passionate about financial services and the good it can do. In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. They are applying these same principles to financial services to create products that better meet their clients’ needs. Our needs-matched life insurance is a first in the industry – it’s made just for you at the start, and changes as your life changes.

What you’ll be doing if you get the job:

As a member of the team, the primary focus of your role is to track and process all new claims, chase requirements and general administration within the claims business unit. You’ll have to keep your finger on the pulse of our client’s internal service level agreement to make sure that they achieve the agreed targets and turnaround times

You’ll work closely with members in our client’s Individual Life claims team, external stakeholders and may also be involved or interact with other internal teams to resolve a process or activity.

Who’ll you report to :

You’ll be based within our client’s Processing division at their head office in Sandton, Johannesburg, and you’ll report to our client’s Head of Claims, who is accountable for our client’s Individual Life Claims functions.

Your knowledge:

  • • Sound Business and Operational knowledge of Insurance Industry administrative processes
  • • Be knowledgeable with the use of the CRM system
  • • Good knowledge of the business administration platforms
  • • Familiar with Compliance Processes and Procedures in the Insurance Industry
  • • Familiar with the business products and their rules and workings


Your duties will include:

  • • Self-administration and self-monitoring of workflow items according to agreed SLA per process
  • • To update the pipeline tracker or any other systems/database on a regular basis to ensure up to date with client accounts.
  • • Assist with the enhancing processes and activities
  • • Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in
  • • Dealing with queries through to resolution, internally or externally



  • • Adherence to all quality standards set per process for the processes that you participate in
  • • Ensure that process are completed within the required SLA
  • • Identifying and reporting on service failures and errors
  • • Provide clients with the organisation''s service and product information when required
  • • Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in
  • • Ensuring that all correspondence are professional and in line with standards and protocols of the organisation
  • • Adherence to the processing area''s processes and Activity Work Instructions
  • • Adherence to organisations compliance processes and policies
  • • Punctual follow-up and feedback on clients queries



  • • MS Office and PC literate
  • • Numeracy
  • • Accuracy typing skills
  • • Excellent verbal and written communication skills
  • • Organised and have the right administrative skills
  • • You are quality driven
  • • You can pay attention to detail as accuracy is important
  • • You are able to use effective interpersonal skills to resolve conflict situations
  • • You are able to work effectively with others and contribute to team task accomplishment
  • • You are able to operate effectively under pressure
  • • You are task and deadline orientated
  • • You have an analytical mind and above average problem solving techniques
  • • You have a strong sense of ownership
  • • You have a good time management skills
  • • You are proactive and innovative


Your Qualifications and experience

You must have passed Grade 12 / Matric with Maths Literacy NFS achievement level 3

You must be a Graduate from University or Technikon or be studying towards a degree or diploma having completed the first year of studies

Beneficial: NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic principles and financial services industry)

You must have worked in an administrative position

Your package and growth prospects:

Our client offers a competitive pay-package and, as a growing player in a major financial services sector, excellent scope for future growth


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