SUMMARY:
*Assesses training materials prepared by instructors.

POSITION INFO:

Job Summary:

The Learning and Development Specialist will create, develop, implement, and conduct training and development programs for employees. 

Duties/Responsibilities:

*Assesses Learning and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.

*Creates, organizes, plans, and presents various forms of on boarding, orientation, and skills training for employees and customers.

*Develops unique training programs to fulfill workers’ specific needs to maintain or improve job skills.

*Creates and/or acquires training procedure manuals, guides, and course materials.

*Presents learning and development programs using various forms and formats including group discussion, lecture, simulations, and videos.

*Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

*Assesses training materials prepared by instructors.

*Evaluates program effectiveness through assessments, surveys, and feedback.

*Maintains knowledge of the latest trends in training and development.

*Prepares and implements training budget; maintains records and reports of expenses.

*Performs other related duties as required.

Required Skills/Abilities:

*Excellent verbal and written communication skills.

*Strong presentation skills.

*Adept with a variety of multimedia training platforms and methods.

*Ability to evaluate and research training options and alternatives.

*Ability to design and implement effective training and development. 

*Extremely proficient with Microsoft Office Suite and related program software.

Education and Experience:

*Bachelor’s degree in Human Resources, Learning and Development, or a related field required.

*At least two years of training experience required.

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