Learning & Development Specialist

SUMMARY:
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POSITION INFO:

CXP, a global customer experience consultancy organisation has an exciting position available for a Learning and Development Specialist. This individual will be responsible for the sales, technical, product, culture, soft skills training & facilitation of our team.

Purpose of this role:

• Deliver a team of top performers through an exceptional learning experience.
• Deliver high quality, fit for purpose interpersonal and intrapersonal development experience for all delegates.
• Ensure that advisors are enabled with the right interpersonal and sales skills to meet productivity requirements as indicated in the Glide Path
• Previous experience as a Training Facilitator, Training Coordinator or similar role
• Assessor / ETDP / moderator certification would be advantageous
• Hands-on experience with Learning Management Software (LMS)
• Knowledge of traditional and modern educational techniques
• Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Good understanding of the Skills Development Act
• Familiarity with Talent Management and career paths
• Excellent communication and organizational skills
• NQF Level 4 – Matric
• BSc degree in Education, Human Resources Management, Organizational Psychology or relevant field would be Advantageous
• Conduct training needs analysis

Job Description:

• Interview candidates and leaders to assess training needs.
• Design training curriculum.
• Organize in-house and offsite activities, like presentations, job simulations and role-playing exercises.
• Manage candidates subscriptions to conferences and e-learning courses.
• Order instructional material (e.g. eBooks and manuals).
• Discuss career-pathing opportunities with Leaders.
• Enrich courses with visual aids to engage trainees.
• Measure outcomes from trainings.
• Research and recommend learning equipment (e.g. platforms and projectors).
• Coordinate the delivery of learning activities in line with the approved calendar, budget, and business requirements.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To comply with group policies, quality assurance standards and regulatory requirements.

Shortlisted applicants could be required to take a technical/behavioral assessment as part of the application process.